May I suggest you 1. backup your DB (just in case) 2. drop the table you screwed up 3. re-install ITSM Change management module?
Regards, Anton. 2010/6/18 Leonardo Certuche <[email protected]> > Hi there, > > I screwed up my work order state machine :( trying to make changes directly > on the change_state_machine table. As a result, I get "The workorder state > created is not known!" errors on the admin log and if I click on My > Workorders, the following error is shown: > > Can't use an undefined value as an ARRAY reference at > /opt/otrs//Kernel/Modules/AgentITSMChangeMyWorkOrders.pm line 233. > > I uninstalled my ITSMChangeManagement module and then reinstalled it but > the error persisted, could anyone please advise what to do to solve it? > > Thanks! > > -- > Leonardo Certuche > www.itconsultores.com.co > > -- > Leonardo Certuche > 301 284 6250 > [email protected] > www.itconsultores.com.co > Cra 31 # 54-10 TECNOSOFT > Medellín, Colombia > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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