Don't you also have to modify the state machine such that a transition from requested to approved is valid? Or does setting the condition up as you suggest override that? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular [email protected]
>>> Leonardo Certuche <[email protected]> 7/2/2010 9:29 AM >>> Hello, You can create an approval workorder inside your change template, and then make a condition in which when the mentioned workorder goes to state accepted, then your change will go from requested to approved. Save it and create a new change based on that template. When the approval workorder gets assigned to someone and that someone goes to Report and accepts it, then thanks to your condition, your change now will be approved. Leonardo Certuche On 2 July 2010 07:46, Lovemore Chirombe <[email protected]> wrote: Hi Sebastien I am new to otrs change management. How do i set the conditions so that the status of the change can move from requested to approval?? Thank you, Lovemore Chirombe On Wed, Jun 30, 2010 at 4:51 PM, Sebastien Bory <[email protected]> wrote: Dear lists, I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order, But when I create a WO, the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the other state (in progress, fermé, …..)? Thank Sébastien Bory --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------
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