I have a slightly unrelated issue but similar to Daniel's idea. I would like to make the Service field required at ticket creation, and I cannot currently see how to do that. Is it possible or is this too a new requirement? I am currently running OTRS 2.3.4::ITSM 1.2.3 in production, whilst I upgrade to OTRS 2.4.7 ::ITSM 2.0.2 or 2.1. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular [email protected]
>>> Nils Leideck - ITSM <[email protected]> 8/3/2010 3:12 PM >>> Hi, On 02.08.2010, at 17:16, DANIEL D'AGOSTINO wrote: Hi, currently before saving new tickets and after updating ticket the linking of Configuration Items is not required. ¿Is there any way to make this required? I am afraid this is not possible with the current standard OTRS or OTRS::ITSM. Bit this could be a well accepted feature for OTRS::ITSM for OTRS 3.0 or 3.1 Could you please be so kind and create an entry at bugs.otrs.org for this idea! If you need it urgently you could pst to the dev list at [email protected] or request commercial development at [email protected] Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------
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