Keep in mind that there are 3 mandatory fields (name, deployment state, incident state). The last two must match with one of the possible values defined for them at Admin -> General Catalog. The other fields must match your definition at Admin -> Config Item
Leonardo Certuche www.itconsultores.com.co On 12 August 2010 14:07, Jim Jackson <[email protected]> wrote: > I have had a look at the ITSM Demo system, to better understand the > configuration details. Is it possible to get an "importable" copy of the > configuration items? I am struggling to import CI's, and I think a sample > output would help me to better understand how this works. > > Jim > > -- > Jim Jackson > IT Process Manager-Configuration > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >
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