Hi JIm: If the module is installed in your system and you have manually configured an item or two, you should be able to do an export that would give you the format mapping you need to import against. If not, I will see what I can do to pull an export out of the demo data and post it up somewhere for others to check out
Rob On Aug 12, 2010, at 12:07 PM, Jim Jackson wrote: > I have had a look at the ITSM Demo system, to better understand the > configuration details. Is it possible to get an "importable" copy of the > configuration items? I am struggling to import CI's, and I think a sample > output would help me to better understand how this works. > > Jim > > -- > Jim Jackson > IT Process Manager-Configuration > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Robert Donath Consultant/Product Manager --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
