James Burk wrote :
We have multiple ITSM environments for system and acceptance testing and
then production. I have created my CIs and Services and have linked
them in their upstream and downstream relationships in the systems test
environment. I can export/import the CIs to populate the next two
environments, but I lose the relationships. Where are these links
maintained and how can I preserve the relationships as I migrate through
my environments? (without having to create them all over again)?
Hi Jim,
according to Marcos Mail
(http://lists.otrs.org/pipermail/itsm/2010-August/000933.html) the
relationships are stored in the database table "link_relation"
(http://ftp.otrs.org/pub/otrs/misc/otrs-2.4-database.png , look a bit
left and above the center). But I haven't yet delved into this.
Exporting or importing them is a common question but AFAIR there was no
answer to this on the mailing list or in the forum, I'm sorry :(
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
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