With ITSM 2.1.1 came 50 FreeText fields, which was wonderful. A lot, but wonderful. When can I/we expect FreeTime fields since Change Management activities are often more time dependent than Incident Management, and I would like to be able to capture those dependencies at Change Record creation time? For example, within our maintenance window or not - what day and time; when is the Change needed? - month and day; development time frame?; testing time frame?; deployment time frame?; monitoring change time frame?; etc. Free time fields would be great for these. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular [email protected]
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