hello list, maybe it does not work in my case because I have errors in my configuration/database?
The case history says: CompareValue (Expression ID=11): Neu: 142 -> Old: 11 Attribut (Expression ID=(ID=11): Neu: 1) -> Old: (ID=11 But the system log says: AttributeID must be a number! (AttributeID: 11%%2) AttributeID must be a number! (AttributeID: 11%%1) I do not remember that I configured anything wild, just translated the state names (by editing entries in GeneralCatalog and adjusting SysConfig values) and, I have to confess, re-install the ChangeManagement package because my conditions do not work as expected. Any idea what may be wrong? Kind regards Sven Ehret Von: Udo Bretz <[email protected]> An: "OTRS:"@groupware01.local:ITSM User questions and discussions <[email protected]> Datum: 21.10.2010 11:04 Betreff: Re: [itsm] triggering change state changes Gesendet von: [email protected] Hi Sven, the conditions are triggered on Events like ChangeUpdate, or ChangeAdd: If a change changes it state from "something" to "pending approval", then the condition is checked, and executed. But hat means that your condition will not be checked because the change is already in this state, and no ChangeUpdate is executed. Your condition would work, but only when the change state is set to "pending approval", then your condition will work and sets it to "approved". I hope that helps, best regards, Udo On 21.10.2010 10:49, [email protected] wrote: > Dear List, > > if I have a change with state “pending approval” and a condition that > says: /if change state is pending approval, set the state to approved/: > shouldn't the change's state change to approved immediately? > > Or if I save this as a template, shouldn't the new change open already > approved? > > If not, how is the state change triggered? > > Thank you and kind regards > > Sven Ehret > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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