Hi itsm People!

How do you usually handle login/ passwords information in yours CI 
documentation plans at Otrs::itsm? Using external sw or itsm mod could handle 
passwords with DB crypto + agents ACL features? 
(this last one is my favorite choice)... Its possible to build an ci class with 
this features?

Thanks in advance.

Eduardo Ribeiro
Rio de Janeiro - Brazil
Enviado do meu BlackBerry® da Oi.
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