Dear Nils,
I can't see that. I only see :
Agent::AddNote
Agent::Escalation
Agent::EscalationNotifyBefore
Agent::FollowUp
Agent::LockTimeout
Agent::Move
Agent::NewTicket
Agent::OwnerUpdate
Agent::PendingReminder
Agent::ResponsibleUpdate
Maybe some missed configuration?.
Best Regards
José.
Att,
Jose Luis Jarpa P.
Gerente de Suporte
[email protected]
Fixo : 55-21-32376900
Móvel : 55-21-81980603
-----Mensagem original-----
De: [email protected] [mailto:[email protected]] Em nome de
[email protected]
Enviada em: terça-feira, 22 de fevereiro de 2011 18:21
Para: [email protected]
Assunto: itsm Digest, Vol 45, Issue 4
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Today's Topics:
1. ITSMChange Notifications (Jose Luis Jarpa)
2. Re: ITSMChange Notifications (Nils Leideck)
----------------------------------------------------------------------
Message: 1
Date: Tue, 22 Feb 2011 18:15:10 -0300
From: "Jose Luis Jarpa" <[email protected]>
Subject: [itsm] ITSMChange Notifications
To: <[email protected]>
Message-ID: <00bc01cbd2d5$97069890$c513c9b0$@[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Hello There,
I?m configuring notifications for a change process without
success. After many different unsuccessful tests, I find out the next
message on OTRS Log (/tmp/otrs.log) :
[Tue Feb 22 17:18:41
2011][Error][Kernel::System::Notification::NotificationGet][177] Can't find
notification for Agent::Change::ActionExecute and en!
[Tue Feb 22 17:18:41
2011][Error][Kernel::System::ITSMChange::Notification::_NotificationGet][946
] Could not find notification for en::Agent::Change::ActionExecute
My System is running on RedHat 4 (OTRS 3.0.5 ITSM 3.0 Beta 4)
Anybody can help me with this?.
Best Regards,
Jos? Jarpa.
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Message: 2
Date: Tue, 22 Feb 2011 22:20:34 +0100
From: Nils Leideck <[email protected]>
Subject: Re: [itsm] ITSMChange Notifications
To: "OTRS::ITSM User questions and discussions" <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset="windows-1252"
Dear Jose,
On 22.02.2011, at 22:15, Jose Luis Jarpa wrote:
> [Tue Feb 22 17:18:41
2011][Error][Kernel::System::Notification::NotificationGet][177] Can't find
notification for Agent::Change::ActionExecute and en!
>
> [Tue Feb 22 17:18:41
2011][Error][Kernel::System::ITSMChange::Notification::_NotificationGet][946
] Could not find notification for en::Agent::Change::ActionExecute
>
can you see and open the notification Agent::Change::ActionExecute in Admin
-> Agent Notifications ?
?
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
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