Hello. I am exploring the possibility of opening my ITSM system to our customers to allow them to create their own tickets and not have to call the Service Desk. I can log in as a customer and my customized ticket types appear, but none of my Services or Queues can be selected. I'm sure there is some simple setting(s) I have missed but I've looked everywhere I can think of to activate these. Can someone point me in the right direction, please? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular [email protected]
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