Hi,
I would also like to know solution to your problem, but I think the
right way would be to *avoid closure of a ticket without linking it to
CI*, because usually a CI could change, ticket could be rejected, you
can't even link some tickets to CI...
One way I guess could work: count the links between the ticket and CIs
(if it's >0 you can close), but i assume there is no easy way for this.
Another way would be to force Agent answer the required question:
"Did you link this ticket to CI?", default answer is empty and thus
invalid. All this using freetext fields.
Matas
On 04/11/2011 09:40 PM, DANIEL D'AGOSTINO wrote:
Hi,
I'm using OTRS 2.4.7, and I couldn't find the way to avoid the creation
of a ticket without linking it to a Configuration Item.
¿Is it possible in any version?
Sorry for my english.
Thanks.
Daniel.
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