Could it be there still a reference in your otrs/Kernel/Config/Files/ZZZAuto.pm ? Can you scan that file for references?
- Mike On Thu, Apr 14, 2011 at 4:59 PM, Andrew Hillel <[email protected]> wrote: > Hi Mike, > > Thanks for the quick response > > No, Kernel/Modules/AgentITSMConfigItemSearchResult.pm doesn't exist. Infact, > after a clean install of both OTRS and ITSM this file still does not exist - > it seems like this file should not be referenced anymore (?). > > I have done a clean install, imported my custom settings and themes and the > search still works - it only seems to break when I import the database file. > > > Regards, > Andrew Hillel > > Email: [email protected] > > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 13 Apr 2011 20:37:14 +0200 > From: "Michiel Beijen" <[email protected]> > Subject: Re: [itsm] ITSM upgrade - config item search broken > To: "'OTRS::ITSM User questions and discussions'" <[email protected]> > Message-ID: <001501cbfa09$cf5820a0$6e0861e0$@[email protected]> > Content-Type: text/plain; charset="us-ascii" > > Hi Andrew, > > > > Do you have the file Kernel/Modules/AgentITSMConfigItemSearchResult.pm on > your system in the OTRS directory? > > > > If you open a command prompt, cd to the OTRS directory and type > > > > Perl -cw Kernel::Modules::AgentITSMConfigItemSearchResult > > What do you get as a result? > > > > -- > > Mike > > > > Van: [email protected] [mailto:[email protected]] Namens Andrew Hillel > Verzonden: woensdag 13 april 2011 17:23 > Aan: [email protected] > Onderwerp: [itsm] ITSM upgrade - config item search broken > > > > Hi There, > > > > I'm currently running OTRS 2.4.7, recently upgraded ITSM from version 1.3 to > version 2.1.2 and am now running into issues. (Windows Server 2003 - MySQL). > > > > When trying to run a search on config items I get an error when ITSM tries to > display the search results. > > > > ######## > > > > Error: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found! > > > > Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Wed Apr 13 > 16:20:34 2011 > > > > Message: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found! > > > > Traceback (364): > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182 > > Module: C:/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48 > > > > ########### > > > > > > I've tried various combinations of upgrading ITSM, OTRS, installing an older > versions of ITSM, exporting databases, starting from fresh, using default > themes... I just can't get to the bottom of what is causing this issue. > Other than this issue the system is running fine. > > > > Any idea would be greatly appreciated! > > > > Regards, > > Andrew Hillel > > Email: <mailto:[email protected]> > [email protected] > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/itsm/attachments/20110413/61904fe1/attachment.html> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > End of itsm Digest, Vol 47, Issue 13 > ************************************ > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
