# -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.21 2009/02/16 12:01:43 tr Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # Note: # # -->> OTRS does have a lot of config settings. For more settings # (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator, # LDAP, PostMaster, Session, Preferences, ...) see # Kernel/Config/Defaults.pm and copy your wanted lines into "this" # config file. This file will not be changed on update! # # -- package Kernel::Config; sub Load { my $Self = shift; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # Start of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # DatabaseHost # (The database host.) $Self->{'DatabaseHost'} = 'localhost'; # Database # (The database name.) $Self->{'Database'} = 'otrs'; # DatabaseUser # (The database user.) $Self->{'DatabaseUser'} = 'otrs'; # DatabasePw # (The password of database user. You also can use bin/CryptPassword.pl # for crypted passwords.) $Self->{'DatabasePw'} = 'otrsdb123'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; # (The database DSN for PostgreSQL ==> more: "man DBD::Pg") # if you want to use a local socket connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # if you want to use a tcpip connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};"; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = '/opt/otrs'; # ---------------------------------------------------- # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # ---------------------------------------------------- # # $Self->{SessionUseCookie} = 0; # $Self->{CheckMXRecord} = 0; # Configuracion del ticket para los diferentes grupos # # ticket acl-1 - Sectores $Self->{TicketAcl}->{'ACL-Sectores-1'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Soporte','Asistencia Tecnica - DBA','Asistencia Tecnica - Main','Asistencia Tecnica - Unix','Desarrollo de Internet','Desarrollo de Sistemas Abiertos','Gestion Seguridad Operativa','Ingenieria de Redes','Mesa de Requerimientos','Noc - Comunicaciones','Noc - Servicios','Operaciones','Servicio de Redes','Sistemas Mainframe','Desarrollo Otras Tecnologias','Desarrollo Java','Jefatura CAU','Gerencia Informatica','Gerencia CPD','Infraestructura','Gestion SAP'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['new', 'open','En tratamiento','Escalado','Resuelto (Confirmado por el cliente)','Resuelto (Sin confirmación del cliente)','Reasignado'], #'Reprogramado','Demorado' Priority => ['3 normal','4 urgent'], }, # possible action options Action => { AgentTicketLock => 1, AgentTicketZoom => 1, AgentTicketClose => 0, AgentTicketPending => 1, AgentTicketNote => 1, AgentTicketHistory => 1, AgentTicketPriority => 1, AgentTicketFreeText => 1, AgentTicketHistory => 1, AgentTicketCompose => 1, AgentTicketBounce => 1, AgentTicketPrint => 1, AgentTicketForward => 1, AgentTicketPrint => 1, AgentTicketPhone => 1, AgentTicketPhoneOutbound => 1, AgentTicketCustomer => 1, AgentTicketMove => 1, AgentTicketOwner => 1, AgentTicketResponsible => 1, AgentTicketWatcher => 1, AgentLinkObject => 1, }, }, }; #################################################### ###### # ticket acl-1 - Mesa de Ayuda $Self->{TicketAcl}->{'Mesa de Ayuda'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Mesa de Ayuda'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['new','open','Demorado','Reprogramado','En tratamiento','Escalado','Reasignado','Resuelto (Confirmado por el cliente)','Resuelto (Sin confirmación del cliente)','Cerrado - Cancelado (por el cliente)','Cerrado - No solucionado','Cerrado - Servicio no gestionado por el sector','Cerrado - Solucion temporal (workaround)','Cerrado - Solucionado (Confirmado por el cliente)','Cerrado - Solucionado (Sin confirmación del cliente)'], Priority => ['3 normal','4 urgent'], }, # possible action options Action => { AgentTicketLock => 1, AgentTicketZoom => 1, AgentTicketClose => 1, AgentTicketPending => 1, AgentTicketNote => 1, AgentTicketHistory => 1, AgentTicketPriority => 1, AgentTicketFreeText => 1, AgentTicketHistory => 1, AgentTicketCompose => 1, AgentTicketBounce => 1, AgentTicketPrint => 1, AgentTicketForward => 1, AgentTicketPrint => 1, AgentTicketPhone => 1, AgentTicketPhoneOutbound => 1, AgentTicketCustomer => 1, AgentTicketMove => 1, AgentTicketOwner => 1, AgentTicketResponsible => 1, AgentTicketWatcher => 1, AgentLinkObject => 1, }, }, }; ###### # ticket acl-1 - Sectores $Self->{TicketAcl}->{'ACL-Sectores-2'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Jefatura CAU','Jefatura CPD','Jefatura Coordinacion','Gerencia CPD','Gerencia Desarrollo','Gerencia Comunicaciones','Supervision Logistica','Gestion Seguridad Operativa','Supervision ASTEC','Jefatura ASTEC','Infraestructura','Jefatura Operaciones'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['new', 'open','En tratamiento','Escalado','Derivado','Autorizado','Cerrado - Solucionado (Confirmado por el cliente)','Cerrado - CPD','Resuelto (Confirmado por el cliente)','Resuelto (Sin confirmación del cliente)','Reasignado'], #'Reprogramado','Demorado' Priority => ['3 normal','4 urgent'], }, # possible action options Action => { AgentTicketLock => 1, AgentTicketZoom => 1, AgentTicketClose => 1, AgentTicketPending => 1, AgentTicketNote => 1, AgentTicketHistory => 1, AgentTicketPriority => 1, AgentTicketFreeText => 1, AgentTicketHistory => 1, AgentTicketCompose => 1, AgentTicketBounce => 1, AgentTicketPrint => 1, AgentTicketForward => 1, AgentTicketPrint => 1, AgentTicketPhone => 1, AgentTicketPhoneOutbound => 1, AgentTicketCustomer => 1, AgentTicketMove => 1, AgentTicketOwner => 1, AgentTicketResponsible => 1, AgentTicketWatcher => 1, AgentLinkObject => 1, }, }, }; ########### # ticket acl-1 - Gerencia Informatica $Self->{TicketAcl}->{'Gerencia Informatica'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Gerencia Informatica'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['new', 'open','En tratamiento','Escalado','Derivado','Autorizado','Cerrado - Solucionado (Confirmado por el cliente)','Cerrado - Rechazado','Resuelto (Confirmado por el cliente)','Resuelto (Sin confirmación del cliente)','Reasignado'], #'Reprogramado','Demorado' Priority => ['3 normal','4 urgent'], }, # possible action options Action => { AgentTicketLock => 1, AgentTicketZoom => 1, AgentTicketClose => 1, AgentTicketPending => 1, AgentTicketNote => 1, AgentTicketHistory => 1, AgentTicketPriority => 1, AgentTicketFreeText => 1, AgentTicketHistory => 1, AgentTicketCompose => 1, AgentTicketBounce => 1, AgentTicketPrint => 1, AgentTicketForward => 1, AgentTicketPrint => 1, AgentTicketPhone => 1, AgentTicketPhoneOutbound => 1, AgentTicketCustomer => 1, AgentTicketMove => 1, AgentTicketOwner => 1, AgentTicketResponsible => 1, AgentTicketWatcher => 1, AgentLinkObject => 1, }, }, }; ########### #################################################### # ticket acl-2 - Logistica $Self->{TicketAcl}->{'ACL-Logistica-2'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Logistica'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['new', 'open','En tratamiento','Escalado','Resuelto (Confirmado por el cliente)','Resuelto (Sin confirmación del cliente)','Resuelto (Asistencia Remota)','Reasignado','Reprogramado','Demorado'], Priority => ['3 normal','4 urgent'], }, # possible action options Action => { AgentTicketLock => 1, AgentTicketZoom => 1, AgentTicketClose => 0, AgentTicketPending => 1, AgentTicketNote => 1, AgentTicketHistory => 1, AgentTicketPriority => 1, AgentTicketFreeText => 1, AgentTicketHistory => 1, AgentTicketCompose => 1, AgentTicketBounce => 1, AgentTicketPrint => 1, AgentTicketForward => 1, AgentTicketPrint => 1, AgentTicketPhone => 1, AgentTicketPhoneOutbound => 1, AgentTicketCustomer => 1, AgentTicketMove => 1, AgentTicketOwner => 1, AgentTicketResponsible => 1, AgentTicketWatcher => 1, AgentLinkObject => 1, }, }, }; # ticket acl- ASTEC $Self->{TicketAcl}->{'ACL-ASTEC-1'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['[ ASTEC - BD ]','[ ASTEC - Monitoreo ]','[ ASTEC - SAN ]','[ ASTEC - SAP ]','[ ASTEC - SO ]'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['Asignado','Cerrado - Solucionado (Confirmado por el cliente)','Cerrado - Solucionado (Sin confirmación del cliente)','Demorado','En tratamiento','Escalado'], Priority => ['2 low','3 normal','4 urgent'], }, }, }; # ticket acl- ASTEC $Self->{TicketAcl}->{'ACL-ASTEC-2'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['[ ASTEC - Supervision ]'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['Asignado','Cerrado - Solucionado (Confirmado por el cliente)','Cerrado - Solucionado (Sin confirmación del cliente)','Cerrado - No solucionado','Cerrado - Servicio no gestionado por el sector','Demorado','En tratamiento','Escalado'], Priority => ['2 low','3 normal','4 urgent'], }, }, }; # --------------------------------------------------- # # # # CustomerUser # # # # --------------------------------------------------- # # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_user', # CaseSensitive will control if the SQL statements need LOWER() # function calls to work case insensitively. Setting this to # 1 will improve performance dramatically on large databases. CaseSensitive => 0, }, # customer uniq id CustomerKey => 'login', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => [ 'first_name', 'last_name', 'email' ], # CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ], CustomerUserSearchPrefix => '*', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => [ 'title', 'first_name', 'last_name' ], CustomerUserEmailUniqCheck => 1, # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # generate auto logins # AutoLoginCreation => 0, # # generate auto login prefix # AutoLoginCreationPrefix => 'auto', # # admin can change customer preferences # AdminSetPreferences => 1, # # use customer company support (reference to company, See CustomerCompany settings) CustomerCompanySupport => 1, # # cache time to live in sec. - cache any database queries # CacheTTL => 0, # # just a read only source # ReadOnly => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserPassword', 'Password', 'pw', 0, 0, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ], [ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ], [ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ], [ 'UserStreet', 'Street', 'street', 1, 0, 'var', '', 0 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ], [ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ], [ 'UserCountry', 'Country', 'country', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], # default selections Selections => { # UserTitle => { # 'Mr.' => 'Mr.', # 'Mrs.' => 'Mrs.', # }, }, }; # --------------------------------------------------- # # AdminCustomerUser # # --------------------------------------------------- # $Self->{'Frontend::Module'}->{'AdminCustomerUser'} = { GroupRo => [ 'CAU - Soporte','CAU - Mesa de Ayuda','CAU - Mesa de Requerimientos' ], Group => [ 'admin', 'users' ], Description => 'Edit Customer Users', Title => 'Customer User', NavBarName => '', NavBar => [ { Description => 'Edit Customer Users', Name => 'Customer', Image => 'folder_yellow.png', Link => 'Action=AdminCustomerUser&Nav=Agent', NavBar => 'Ticket', Prio => 9000, AccessKey => 'c', } ], NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Customer Users', Block => 'Block1', Prio => 300, }, }; # --------------------------------------------------- # # # # CustomerCompany # # # # --------------------------------------------------- # $Self->{CustomerCompany} = { Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_company', }, # customer uniq id CustomerCompanyKey => 'customer_id', CustomerCompanyValid => 'valid_id', CustomerCompanyListFields => [ 'customer_id', 'name' ], CustomerCompanySearchFields => ['customer_id', 'name'], CustomerCompanySearchPrefix => '', CustomerCompanySearchSuffix => '*', CustomerCompanySearchListLimit => 250, Map => [ # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'CustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], [ 'CustomerCompanyName', 'Company', 'name', 1, 1, 'var', '', 0 ], [ 'CustomerCompanyCategoria', 'Categoría', 'cvcategory', 1, 1, 'var', '', 0 ], [ 'CustomerCompanyNrosDepositante', 'Nros Depositante', 'cvnrodepositante', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyStreet', 'Street', 'street', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyZIP', 'Zip', 'zip', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyCity', 'City', 'city', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyTelefonos', 'Teléfonos', 'cvtelefonos', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyEmail', 'Email', 'cvemail', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyURL', 'URL', 'url', 1, 0, 'var', '$Data{"CustomerCompanyURL"}', 0 ], [ 'CustomerCompanyCondicionIVA', 'Condición IVA', 'cvcondicioniva', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyCUIT', 'CUIT', 'cvcuit', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], # default selections Selections => { CustomerCompanyCategoria => { 'Agencias noticiosas' => 'Agencias noticiosas', 'Agentes y Sociedades de Bolsa' => 'Agentes y Sociedades de Bolsa', 'Bursatiles' => 'Bursátiles', 'Depositantes' => 'Depositantes', 'Empresas emisoras' => 'Empresas emisoras', 'Organizacion Interna' => 'Organización Interna', 'Servicios' => 'Servicios', 'Otros' => 'Otros', }, CustomerCompanyCondicionIVA => { '' => '', 'Responsable Inscripto' => 'Responsable Inscripto', 'Responsable no inscripto' => 'Responsable no inscripto', 'Exento' => 'Exento', 'Consumidor Final' => 'Consumidor Final', }, }, }; # --------------------------------------------------- # # AdminCustomerCompany # # --------------------------------------------------- # $Self->{'Frontend::Module'}->{'AdminCustomerCompany'} = { GroupRo => [ 'CAU - Soporte','CAU - Mesa de Ayuda' ], Group => [ 'admin', 'users','CAU - Mesa de Requerimientos' ], Description => 'Edit Customer Users', Title => 'Customer User', NavBarName => '', NavBar => [ { Description => 'Edit Customer Company', Name => 'Company', Image => 'folder_yellow.png', Link => 'Action=AdminCustomerCompany&Nav=Agent', NavBar => 'Ticket', Prio => 9000, AccessKey => 'c', } ], NavBarModule => { Module => 'Kernel::Output::HTML::NavBarModuleAdmin', Name => 'Customer Company', Block => 'Block1', Prio => 310, }, }; # ---------------------------------------------------- # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ $Self->{'SystemID'} = 10; $Self->{'SecureMode'} = 1; $Self->{'Organization'} = 'Caja de Valores S.A.'; $Self->{'LogModule::LogFile'} = '/var/log/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'FQDN'} = 'otrs.sba.com.ar'; $Self->{'DefaultLanguage'} = 'es'; $Self->{'AdminEmail'} = 'unix@cajval.sba.com.ar'; $Self->{'DefaultCharset'} = 'utf-8'; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use warnings; use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); use vars qw(@ISA $VERSION); $VERSION = qw($Revision: 1.21 $)[1]; # -----------------------------------------------------# 1;