Nils, I was checking the file you mentioned and it's the file that I used as guideline to excute the migration procedure. Apart from that, I compared the files Config.pm and ZZZAuto.pm from the server with the corresponding files I have in the Virtuak Machine I use for testing, and I found that two lines are missing in the file ZZZAuto.pm from the definition of the free fields link in the ticket. I added the two missing lines and it worked correctly.
Thanks for your help. Daniel. > From: [email protected] > Date: Thu, 29 Sep 2011 23:17:25 +0200 > To: [email protected] > Subject: Re: [itsm] Agent Ticket Zoom > > Read the UPGRADING file, there is the description about changed > FrontendModule options. > > -- > Nils Leideck > > > On 29.09.2011, at 23:13, DANIEL D'AGOSTINO <[email protected]> wrote: > > > Hi, we are migrating from OTRS 2.4.7 to 3.0.10. > > We found that when the user enter the ticket and click the Free Fields link > > it opens in the same window, not as a popup window like the rest of the > > links in the menu. > > I had analysed through the view source option in the browser, and I found > > that in the link Free fields in the menu, the parameter Class is empty when > > it should have the value > > class="AsPopup PopupType_TicketAction". > > I have a Virtual Machine for testing where doesn't happen this. > > > > Any idea what it's happening? > > > > If i'm not clear, please let me know. > > > > Thanks. > > Daniel. > > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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