Hi, you can also activate the possibility to change the state of the change in the edit screen via sysconfig. (but should not do this)
I suggest to get a change builder training. Cheers Jens --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
