Hi Alvaro, This is not possible in otrs 3.1.x, but is a new feature that you can use in otrs 3.2.x starting with beta 3 that will be available the next week.
((enjoy)) Carlos Rodríguez On Nov 23, 2012, at 3:21 PM, Alvaro Cordero <[email protected]> wrote: > Hello Everybody > > I have an implementation of OTRS 3.1 and we are using a dynamic field to > asign an approver and generate a notification to that approver. But we need > to let the customer update de approver in case the first asigned approver is > not the one that needs to do the action. > > But we have not been able to enable dinamic field into CustomerTicketZoom so > the customer can update or see it when answering or updating a ticket. > > Have anyone been able to enable the fields there. I have been able to see the > field into the viewable fields as stated into the configuration, but not to > allow the field to be edited or modified. > > We are running otrs 3.1.11 with mysql and apache on CentOS 6. > > Regards. > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > [email protected] > www.gridshield.net > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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