Hello Carlos, Thanks for the answer.
We did some additional tests using this as input and we seem to be in our way. Thank you very much. Regards 2013/4/2 Carlos Rodríguez <[email protected]> > Hi Alvaro, > > Provably I didn't understand correctly why you need the OTRS smart tags > there, normally for every Transition Action you get the complete %Ticket > Hash (for sure it includes the TicketID) so from my point of view the tags > are not even needed. > > Please let me know if I get it wrong. > > ((enjoy)) > > Carlos Rodríguez > > > > > On Apr 2, 2013, at 3:06 PM, Alvaro Cordero <[email protected]> wrote: > > Hello Guys, I am working on the creation of a module for a new transition > action for Process Management and I was wondering if it is possible to use > OTRS Tags as a parameter for a transition action for example > <OTRS_TICKET_TicketID>. > > Basically what I am trying to do is to split a Process Ticket into a > subproecess so it gets linked as a normal ticket split does. > > I am using otrs 3.2.3 on CentOS 6 with ITSM. > > Best Regards > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > [email protected] > www.gridshield.net > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 [email protected] www.gridshield.net
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