Hi Leonardo,
Thanks for that, changed them all to create from template and it works
perfectly. Also gives me a better insight of the config.
Are you aware of a way to add a CC list to a ticket from the end users
(customers) perspective. We will have groups which want to watch the
tickets but an individual will submit it.
regards
paul
On 06/02/2015 13:00, [email protected] wrote:
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Today's Topics:
1. change from a ticket (Paul Carson)
2. Re: change from a ticket (Leonardo Certuche)
----------------------------------------------------------------------
Message: 1
Date: Fri, 06 Feb 2015 12:14:39 +0100
From: Paul Carson <[email protected]>
Subject: [itsm] change from a ticket
To: [email protected]
Message-ID: <[email protected]>
Content-Type: text/plain; charset=utf-8; format=flowed
Is it possible to use a template from the create change link in a
ticket, or set the default change request to use a certain template. I
can only seem to create from template if it is a new change and not from
inside (thewrefore linked) to a ticket.
thansk
paul
------------------------------
Message: 2
Date: Fri, 6 Feb 2015 06:38:25 -0500
From: Leonardo Certuche <[email protected]>
Subject: Re: [itsm] change from a ticket
To: "OTRS::ITSM User questions and discussions" <[email protected]>
Message-ID:
<CAG67U_SVhsDyQYczUG2R-vcWPJkQPijcC9YwUHfiROS=74_...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hello Paul
There are two settings in sysconfig for that: in one you define the ticket
types that can trigger a change. By default it only allows RfC type. In the
other (look for the word registration) you define what form to publish for
that: create a change or create a change from template.
El feb 6, 2015 6:15 AM, "Paul Carson" <[email protected]> escribi?:
Is it possible to use a template from the create change link in a ticket,
or set the default change request to use a certain template. I can only
seem to create from template if it is a new change and not from inside
(thewrefore linked) to a ticket.
thansk
paul
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