Hello, To be able to use the new services you have to allow the customer of the ticket to request on that service, by either linking customer_user <-> Services or making all services default.
To do that Go to Admin -> Customer User <-> Services and enable corresponding services for each user or set all services as default. Regards 2015-06-26 14:03 GMT-06:00 Luis Ruben Juarez Zapatero <[email protected]> : > Dear Friends. > > > > I created some Services an SLA. After that, I go to the “New ticket > telephone” option, but none of the “Services” option appear. > > Do I have to configure something else? > > > > The first image shows the services created in the system > > > > > > The second images shows the “New ticket telephone” option, the services do > not appear (see de red box in the image) > > > > > > > > Best Regards Luis. > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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