Pessoal, sauda��es ! algumas evid�ncias do desenvolvimento de Itil -------------------------------------------------------------------------------- ... Leading computer maker Dell has just requested 1000 sets of ITIL books for its staff. Microsoft now has 3000 ITIL-trained staff around the world, and the local BMC operation won't let any staffer outside its doors without completing the basic training course. One of its subsidiaries, Remedy, promises that all its software management tools support the ITIL methodology. A lot of Microsoft's own "Operational Framework" - a proprietary methodology for adoption of service standards - has leveraged ITIL heavily, too. One US company recently signed a $1 million consulting contract to implement ITIL across its enterprise immediately after attending a three-day ITIL conference in Amsterdam. And last month, a Gartner ITIL roadshow, led by analyst Steve Bittinger, proved hugely popular in Canberra, though less so in the state capitals. This flurry of activity by no means typifies everyone's interest in ITIL. A quick search on jobs site Seek found only eight positions demanding ITIL skills. Another search on a similar US service revealed only 23 organizations requesting the same. Nevertheless, Gartner's Bittinger predicts a worldwide adoption of ITIL "not because it is perfect but because it is the best we have". "American companies are really under pressure to demonstrate consistency and cohesiveness in their IT service delivery because of the Sarbanes-Oxley Act," says Bittinger. "Pressure of that magnitude does not exist in Australia, which is why we have seen only pockets of adoption, such as in the government sector." One immediate fear for ITIL is that these pressured US companies will move quickly toward using the methodology and "soak up all the ITIL-qualified staff around the world", observes Bittinger. ... o artigo completo est� em http://www.cio.com.au/index.php/id;428228528 e v�s digo que vale a pena ler. Pier Roberto Riboni Gestor Operacional em PMP DAT - Divis�o de Atendimento - PROCERGS "GOPMP - Solu��es para infra-estrutura de TI" Ger�ncia de Projetos, Mistura de CI�NCIA e ARTE na busca dos melhores Resultados !!! [Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar. Now with Pop-Up Blocker. Get it for free! http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
