Ol� M�rcio, Tudo bem ? Ser� que voc� poderia fazer a fineza de colocar o PPT na �rea de arquivos do grupo, pois tamb�m me interessei na apresenta��o. Agrade�o antecipadamente sua aten��o. Fernando Covello
-----Mensagem original----- De: M�rcio Lu�s Teschima [mailto:[EMAIL PROTECTED] Enviada em: quarta-feira, 30 de junho de 2004 17:00 Para: [EMAIL PROTECTED] Assunto: RE: [itsm_br] Indicadores do ITIL/Cobit Ailton, vi seu e-mail sobre os diversos padr�es a serem utilizados e eu tenho uma apresenta��o que fala sobre o assunto, foi feita pela Price, se interessar te envio, � um PPT de 3 MB, M�rcio L Teschima McCann-Erickson Information Technology +55 11 5576-3316 +55 11 5576-3246 _____ From: Ailton Neves [mailto:[EMAIL PROTECTED] Sent: Tuesday, Jun 29, 2004 18:50 To: [EMAIL PROTECTED] Subject: RE: [itsm_br] Indicadores do ITIL/Cobit Carla, Estou trabalhando numa empresa de TI e foi utilizado o ITIL para entendimento do processo de Opera��o. Estamos utlizando os indicadores do COBIT como refer�ncia para acompanhamento dos nossos processos. Na realidade, estamos em fase de montagem de um Sistema de Gest�o Integrado que contempla o COBIT o ITIL e o sistema de certifica��o ISO 9001:2000. � um grande desafio, mas acho que vai dar (esta dando) certo... Um abra�o Ailton Ferreira Neves T�cnico em Processos de Infraestrutura Optiglobe Telefone: (011) 2162-4600 Celular: (011) 9232-2554 E-mail : [EMAIL PROTECTED] Uma empresa do Grupo Votorantim _____ From: carlamartinsab [mailto:[EMAIL PROTECTED] Sent: ter�a-feira, 29 de junho de 2004 14:12 To: [EMAIL PROTECTED] Subject: [itsm_br] Indicadores do ITIL/Cobit Pessoal algu�m conhece algum refer�ncia sobre indicadores e m�tricas para a implanta��o de ITIL? 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