Hey Guys I got some information about ITSM Colloquium which is an excellent
opportunity for all those people who has an interest in ITIL.
So i just thought to share it with you.
Organized by:
Sponsored by: Supported by: Speakers
& Presentations Bringing in the
Next Generation of Infrastructure Management Services Priti Rao, Sr. Vice
President & Head Infrastructure Management Practice Infosys Technologies
Priti Rao, Senior Vice President plays multiple roles in the
organization, she heads the Infrastructure Management Global Business Unit and
the Pune Development Center (DC). She is responsible for acquiring and
delivering the business to the tune of 200 Million USD this year. She has over
22 years of experience in various capacities in the software field.
She has also won the prestigious IT woman of the year award from the Computer
Society of India for 2002, the PUNE 2007 SUPER ACHIEVERS AWARDS presented by
ASMs-Institute of Business Management & Research. She has been a founding
member of IWIN (Infosys Women inclusively Initiative), one of the diversity
initiatives, which addresses needs of 20,000 + woman employees of Infosys and
has presented papers at prominent international software conferences.
Information Technology Governance Issues for IT
Service Management Vikas Gadre, CIO Tata Chemicals Vikas has
over 32 years of experience and is responsible to drive corporate investments.
He has worked with Rallis India as CIO and with Eureka Forbes as VP - strategic
planning and business development. An IIT, IIM passout, he is a CSQA and a
certified examiner for Malcolm Baldridge award. He is the co-chairman of the
information technology committee for Bombay Chamber of Commerce, on the board
of studies for information technology at NMIMS Mumbai and also on the advisory
panel for CSI Mumbai.
Going Beyond IT Service Continuity Prepare for
the Worst, dont Hope for the Best! Venkataram Arabolu, Managing Director
BSI Venkataram has over 30 years of experience in several fields
starting from construction of large oil gas and chemical plants. He has been
involved for over 15 years in promoting managements systems in India and the
Middle East and helping companies develop their business management. He has
been Indias first Lead Auditor for environmental management system
certification and for the automotive industry system certification; has been a
trainer for several systems and has presented at many seminars in India and
abroad.
Last Mile Issues in IT Services Delivery V
Balakrishnan, CIO Polaris Software V Balakrishnan is responsible
for Business Transformation and Internal Automation of Polaris, covering
infrastructure, networks, business automation, projects delivery support,
disaster recovery, processes, SDLC tools, technology partnerships, compliance,
corporate intranet, and enterprise knowledge management.
ITIL® V3, a Better Guidance for ISO/IEC 20000
Prakash Sharma, Head - ITSM Practice QAI Prakash has over 13 years
of experience in IT Service Management across a gamut of industries. He is an
expert on IT Infrastructure Management Service Delivery Operations & Quality
Processes (ITIL®, ISO, Six Sigma). His rich inventory of experience in the
domain of IT Service Management includes Managing IT Services over large IT
Infrastructure; end-to-end ITIL® implementation in large organisations across
various industries and conducting ITIL® trainings at various levels. He has
successfully managed creating service delivery Infrastructure from scratch, its
rollout and managed the entire IT infrastructure. An Engineering Graduate from
DCE Delhi; an MBA from DMS IIT Delhi; he is also Certified at ITIL® foundation
and Service Managers level and accredited by ISEB to conduct ITIL® trainings
across all levels.
Six Sigma - An Implementation Approach for CSI
Nikhil Desai, Consultant
Uday Nagarkatti, Head - Thought Leadership Practice Wipro Technologies
Nikhil, Consultant with the Operations Excellence Consulting
Group has vast experience in application development and maintenance projects.
He is part of the research team at Quality Consulting Group focused on defining
a maturity model for IT Services and relating it to practical requests from the
IT Industry. He is an IIT pass out and is trained in six sigma.
Uday is responsible for identifying leading industry requirements from
the IT quality streams and applying or creating frameworks. He has over 30
years experience in Quality and was the lead responsible for getting Wipro its
BS15000 and BS 7799 certification.
10 Golden Goblets for ITIL® v3 Early Adopters -
Decision Drivers and Self-Assessment
Gautam Nadkarni, ITSM Consultant Infosys Technologies Gautam
has wide experience in ITIL® assessments, ITSM solutions and professional
training in ITIL® Masters. He provides ITSM consulting to various fortune
customers and also leads several internal initiatives in the Infosys process
consulting group. He also carries with him experience in process consulting
using other frameworks such as CMMI, Six Sigma, etc. He has recently led and
completed an ITIL® v3 assessment for a large telecom organization based in
UK/Europe region.
Role Of Technology in Implementing ITIL®
C.V.Venkata Subramanian, Principal Consultant Computer Associates
Venkata has been in the industry for nearly 17 years and has handled
diverse responsibilities including that of pre-sales, project management,
product management, program management as well as customer support. He is a
member of PMI and a frequent speaker in major technical seminars and events.
ITSM: Service Level Management - Measuring
Availability and Throughput - A Different Perspective Gerald Wilson, Head of
Service Level Management Function IDEA Cellular Gerald is
responsible for formation of service levels and agreements, compliance
reporting and service improvements. He is also responsible to ensure that the
service providers' comply to the ITIL® framework to deliver the IT services to
the organisation. He has 14 years of IT experience and his certifications
include Oracle database administration, ITIL® Foundation certification and
ITIL® Service Level Practitioner certification.s
Value Added Service Desk as PMO Interface
S.Chandramouli, Head of the Offshore Delivery Unit
S.Rajarajan, Consultant Satyam Computers
S.Chandramouli has experience in diverse arears - Review, Quality Control,
Project and Program management, Operations, Sales, and Profit Centre Management
and PMO. An IIM passout, he is a PMP, Certified Global Business Leader from U21
Global University and has also passed ITIL®(F) certification. He has presented
papers in various International forums and is an active member in PMIs OPM3
and PMCDF Project Works.
S.Rajarajan is well-versed with the banking domain and Project Management
activities. He has been actively involved with the Project management
discipline and has strong delivery capabilities with tough deadlines along with
appropriate process definition. He is a PMP and ITIL®(F) certified.
Modified Six Sigma Techniques for Remote IT
Management Kiran Rao, Director of Information Systems Sterling Commerce
Kiran Rao has over 11 years of international experience in project
management, program management, operations management, people leadership and
organizational strategy working for Fortune 500 companies in India and United
States. He has rich experience managing large teams delivering enterprise
global IT Infrastructure Management at Senior Management level. He is a
certified Black Belt in Six Sigma, a certified PMP and also certified in ITIL®.
A Perspective on ITIL®, COSO, Cobit, CMM & SAS70 in
Sarbanes-Oxley Compliance Niranjan Pandey, ICT Audit Incharge ST
Microelectronics Niranjan Pandey with over 9 years of experience is a
certified ITIL® Service Manager, a Certified Information Systems Auditor
(ISACA,US), Lead auditor ISO-27001 (ISMS) and ISO-9001. He has also worked
extensively towards the organizations CMM L-5 journey.
Automation as Enablers of ITSM Service Excellence
SomNath Singh, Sr Manager-Quality
Anshuman Dash, Associate Manager - Quality
Nagaraja Kini, Associate Manager - Quality
Ritu Saxena, Process Leader Microland
Som has 9 yrs of experience in various
functions of IT and Manufacturing and is in the Continues Improvements and Six
Sigma Implementation in the Infrastructure Management Services. He has
experience in implementation of ITIL®, ISO 20000 and ISO 27000 in various
businesses.
Anshuman with over 9 years in various functions of IT and BPO Industry is
in Continues Improvements and Six Sigma Implementation in the Infrastructure
Management Services. He has played the role of Management Representative for
ISO20000 for various business units. He is a lead implementer of ISO27000, Lead
auditor for ISO20000 and a Six Sigma Black Belt.
Nagaraja has an experience of 7 years in quality in various functions of
IT, Software and Manufacturing Industry. He is a Six Sigma Black Belt, Lead
auditor of ISO 14001, ISO 9001:2000 and has served as Management Representative
for ISO14001 and ISO 9001.
Ritu has worked in quality for last 4 years in various functions of IT
and BPO Industry. She has played the role of Management Representative for IT
security audits for various business units and is a Six Sigma Green Belt.
Role of ITSM in Application Life Cycle Management
Manoj Kumar Mauni, IS Operations Manager Maersk India Manoj
manages the IT Operations of AP Moller Maersk for the South Asia Region. He has
over 12 yrs of experience in IT Service Management; is a graduate from BITS
Pilani; holds a Masters degree in Financial Management from JBIMS; is a
certified ITIL® Manager and a certified PMP. His previous roles include
application support & development, managing end to end IT Service Delivery,
Global Product Owner and a key player in ITIL® implementation. He has also been
a key member of Global IT Service Management Panel that was set up to review
and suggest improvements for the new ITIL® Version 3. He has reviewed the
Service Strategy volume for ITIL® Version 3. He has also been a key member of
the team responsible for CMM and ISO 9001:2000 certification for IT division of
Stock Holding Corporation in 2002.
About ITSM 2007 ITSM
Colloquium 2007 will bring the 'IT Service Excellence' thought leadership to
Asia & will facilitate and communicate the best practices in the IT Service
Management (ITSM) and Infrastructure Management Services (IMS) domains. The
methodology would be to network face-to-face with ITIL®, ITSM and IMS thought
leaders; learn through case studies and be able to accelerate implementation of
best practices in the domain of IT Service Excellence, ITIL®, ISO 20000 and
CoBIT, IMS and IT Governance.
The colloquium will include keynote presentations, industry expert breakout
sessions, panel discussions and numerous networking events.
Colloquium Highlights Knowledge-packed
sessions that cover critical and topical issues related to IT Service
Management. Insight from industry leaders and practitioners. Best
practices shared by the leading companies from India and abroad. Specific
ways to improve your technical process and results. People Practices.
Networking opportunities with industry experts, colleagues, and solutions
providers. For more details click here
Who Should Attend CIOs, CTOs and other IT professionals
who can use IT Service Management best practices to enhance customer
satisfaction and better meet business requirements. IT Users such as
Business Heads and Operations Heads, who can use IT Service Management
to get the best efficiency and value out of their IT resources. CFOs
and COOs, who can use IT Service Excellence principles to decrease IT spend and
enhance shareholder value while increasing returns on IT investment.
Control, Compliance and Audit Managers, who can utilise IT Service Management
to manage risk and increase IT assurance. IT professionals who would
want to differentiate themselves and provide value to their organizations by
enhancing their understanding and implementation of IT Best practices.
Application, Project and Business Managers involved in IT. System and
Network Administrators. Control, Compliance and Audit Managers.
Support and Relationship staff. Register Now
Registration Details Date & Venue:
Bangalore: December 14, 07
Hotel Le Meridien
28, Sankey Road, P.B. No. 174
Bangalore - 560052
Timings:
Registration: 0800
Programme: 0900 - 0530
Fee:
Single Nomination:
Rs. 5,500 + 12.36% ST
Task Force of Four:
Rs. 20,000 + 12.36% ST
QAI's ITIL® Foundation & Service Manager Certified Professionals :
Rs. 4,500 + 12.36% ST
* Only one discount is applicable at one time.
Contact Details QAI India:
Delhi
+91-11-26219792, 26220580 Mumbai
+91 22 28304326, 3242 6692 Bangalore
+91-80-25506386, 25506387 Kolkata
+91-33-22475290, 22836234 QAI China:
+86-21-51314155 QAI Singapore:
+65-6225-8139 QAI Malaysia:
+603 2169 6241
UNICOM, UK
+44 (0)1895 256484 Write to us at [EMAIL PROTECTED]
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