Had the same issue described in
http://jabberd2.xiaoka.com/ticket/31#comment:1 and found it was related
to the formatting of a single name in MySQL database. E.g. : select *
FROM jabberd2.roster-items where name='Shaun O'Neil' returned many
results. The "back-tick" is what was causing our issues because when
another user with this contact in their roster-item logged in, it would
bounce the router with an "invalid XML" error message in debug log.
Changed all the back-ticks (update jabberd2.roster-items set name='Shaun
ONeil' where name='Shaun O'Neil') and issue resolved.

Maybe this will help someone else. 
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