*Hi ,*
Please find the below requirement and let me know if you have any suitable
profiles.
*Title/Role: Help Desk Support*
*Duration: 9 Months*
*Work Location: Dauphin County, PA*
*Required Skills: *
Diagnose repair producs by replacing parts & making technical
adjustments. Highly desired 3 Years
Appropriate use of reference pubs/diagnostic aids in resolving problems
Highly desired 3 Years
Detect & correct equipment errors.
Desired 3 Years
Provide accurate/complete answers to general use & administrative questions
Desired 3 Years
Identify & track issues, risk and action items.
Desired
3 Years
Assist with formalization of asset management procedures & functions. Highly
Desired 3 Years
Familiarity with Remedy development and administration. Highly
Desired 3
Years
Understanding of SMS administration & good understanding of how to use SMs
Highly desired 3 Years
Global Candidate Requirements
*Requirement Discription:*
Engagement Type: Contract
Short Description:
Support in-house help desk teams by providing the skills listed in complete
description. Complete Description:
Provide help desk services to the Revenue end user community. Assists
existing Technical Assistance Center staff with handling of daily trouble
ticket issues using the Remedy Action Request System. Performs asset
management functions and assists in augmenting asset management procedures
as needed.
AGENCY ADDED SKILLS:
1. Diagnose repair products by replacing parts & making technical
adjustments.
2. Makes appropriate use of reference publications and diagnostic aids in
resolving technical problems.
3. Detect & correct equipment errors.
4. Provide accurate and complete answers to general use and administrative
questions in a timely manner.
5. Identify & track issues, risk and action items.
6. Assist with formalization of asset management procedures & functions.
7. Familiarity with Remedy development and administration.
8. Understanding of SMS administration and a good understanding of how to
use SMS as a technical resource.
"HDS 2
Years of Experience: 3 or more years field experience
Education: 2 year college degree or equivalent technical study
Role Description: All roles specified in HDS 1 - Provide service and
preventive maintenance activities on element exchange/baseline products
(products with element exchange service and traditional maintenance
philosophies; i.e., terminals, printers, personal computers, etc.).
Basic knowledge of electrical/mechanical principles and basic electronics.
Read and comprehend technical service manuals and publications.
Knowledge of basic mathematics to read and understand various gauges,
meters, and measurement devices.
Able to diagnose and repair products by replacing worn or broken parts, and
making technical adjustments.
Makes appropriate use of reference publications and diagnostic aids in
resolving technical problems.
Take active role in suggesting peripheral equipment.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Needs technical assistance on complex problems
Assist in coordination of changes, upgrades and new products, ensuring
systems will operate correctly in current and future environment.
Provide accurate and complete answers to general use and administrative
environment questions in a timely manner.
Implement shared software, such as operating systems, configuration
management tools, application and development tools, testing tools,
compilers, and code editors.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken. Plus the following:
Thorough knowledge of electrical/mechanical principles and basic
electronics.
Knowledge of system relationships and telecommunications.
Application of technical skill to a variety of equipment types.
Diagnoses and repairs industry systems products.
Perform routine service and repairs on industry system products without
assistance.
Anticipate and resolve issues specific to the team.
Determine time estimates and schedule for own work and resolve issues in a
timely manner.
Identify and track issues, risks and action items
Send your profiles to this ID: [EMAIL PROTECTED]
Ph: 703.496.7212
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