*Hi* * *
*This is David with Sancrosoftusa* * * *Specialist Technical Resource Center Analyst* * * *Location :* San Diego,CA Duration : 6 + Months *Job Overview:* Provide professional, courteous customer service while ensuring accurate analysis, resolution, and/or follow up of reported product failures, configuration problems and technical inquiries. Job focus is supporting Hitachi Server Products and related operating systems, virtualization, networking and applications. *Job Functions:* 1. 30% - Develop and provide accurate and creative solutions for customer issues resulting in a timely distribution of knowledge and positive impact on customer satisfaction. 2. 10% - Lead and assist other support center specialists in support of a major or other complex problem. 3. 10% - Contribute to Technical Knowledge Base by reviewing and enhancing other support center specialists' solutions and creating useful, findable solutions. 4. 10% - Document problem description, error message, troubleshooting steps, recommendation or action plan to customer. 5. 10% - Develop and provide technical coaching and mentoring to other support center specialists. 6. 10% - Act as a product liaison for major products, working with other corporate departments and 3rd party developers to solve technical issues. 7. 10% - Lead team projects that enhance the quality and/or efficiency of the support center. 8. 5% - Author Problem Reports to be presented to customer (both internal and external). 9. 5% - Communicate with management team on "critical" issues requiring immediate attention. *Primary Qualifications:* The candidate will have a four year technical degree or the equivalent work experience. The candidate will have an aptitude for providing positive customer service and good communication, problem solving, and technical writing skills. The candidate will have excellent organizational skills to manage many highly critical issues simultaneously. The candidate will have over 5 years of experience working with Storage Management Software and Hardware in high capacity / high availability environments with the following configurations: · Industry Standard Server and Blade Hardware: o Hitachi BladeSymphony and rack servers o HP Proliant and Integrity servers and blades o IBM System X, P, and Blade Center o Dell PowerEdge blade and rack servers o etc… · Heterogeneous environments with multiple OS platforms to include: o AIX o HPUX o Solaris o Linux o Windows Server Clustering o OpenVMS o Tru64 o Dynix o etc... · Applications Including o Microsoft SQL, Exchange etc. o Oracle, DB2 etc. o SAP o etc… · Virtualization Technologies including: o VMware o Microsoft Hyper-V o Xen o Solaris Containers o LPARs o etc… · Networking and Security o Support for complex networking environments o Security including MS Active Directory, LDAP, Radius o DNS, WINS, DHCP etc o CIFS, NFS And/or: Over 2 years of experience and/or knowledge of: · Network Attached Storage and Content Solutions o NetApp FAS and V-Series o EMC Celerra and Centera o Microsoft File Services o Ediscovery, Content, Archive and Search Solutions. · Storage Hardware o Hitachi Lightning o Hitachi Thunder o EMC Symmetrix, Clarion o Sun StorEdge o IBM Shark o HP Storageworks XP · SAN (Storage Area Network) o Brocade o McData o Emulex o InRange o Qlogic o JNI Storage Management Software o Veritas o Commandview o HACMP *Other:* Able to perform shift work to include nights, weekends, or on-call standby** *David Moore* * *[image: cid:[email protected]] [image: cid:[email protected]] * The power of focus* *SancroSoft USA Inc | Direct: (916) 671-5579| [email protected]* *4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 | Fax: (916) 671- 1309 | www.sancrosoftusa.com* * YIM:[email protected] <yim%[email protected]> / Gtalk:[email protected] <gtalk%[email protected]>* The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message -- You received this message because you are subscribed to the Google Groups "java-core" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/java-core?hl=en-GB.
