Hello, Following is the opening with our *direct client*.
*Title: Systems/Technical Support* *Location: ALPHARETTA, GA* * Duration: 14 months* *Rate: Please tell me your best rate* *Phone interview: * *Yes* Project Description: (What project will the contractor be working on?) This position has accountability for technical responsiveness and knowledge specific to the client's hosting platform and is client-facing. The Technical Account Manager (TAM) position will also be accountable for overall project management, change management as it relates to the client's platform and will provide technical support to the Global Client Service Center's (GCSC) Operations Team for fault/outage management (on-call 24/7). Job Description: (What will the contractor do on that project?) TASKS AND RESPONSIBILITIES- TECHNICAL ACCOUNT MANAGER - escalation resolution, creation/tracking/reporting service remediation plans to the client, providing mentoring (as it relates to client's platform) to the GCSC, facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), develop/deliver Root Cause Analysis (RCA) to the client, act as quality gate for new deals/gear as delivered by the Hosting Enablement Team. The TAM position will also be primarily responsible for developing and maintaining all technical documentation related to the client account (technical procedure development, deal web site repository, etc. Additionally, this position will be fully accountable for the overall stability and manageability of the client's platform – continuously monitoring it's health, tuning alarming as required, adjusting configurations to optimize performance and present forward-looking recommendations related to growth and improvement (CPU, disk I/O, memory, etc.). The TAM position will focus primarily on server management and a comprehensive understanding of the client's network design and is responsible for the engineering and documentation support required for all planned server and network changes. Other responsibilities include non-technical aspects of change coordination, direct customer interface, customer relationship management, and stewardship meeting coordination. SKILLS REQUIRED: - Server Administration, Network Administration, Client Account Management, Project Planning and Management, Process Management, Change Management, technical documentation development, results analysis and trending. It is desirable for candidates to have some tenure in a web hosting environment (3-4 years). Specific to these positions, the ideal candidate will possess multiple skills/experience with the following: • IBM AIX - LDAP - LPARS on p570s - IBM WebSphere • IBM OS400 (optional) Plus demonstrated expertise in at least one of the following areas: • Sun Solaris • Red Hat Linux • HP-UX *Skills Matrix* *Skill * *Experience * *Need * 1) IBM AIX OS Admin Expert Required 2) IBM LDAP Expert Required 3) IBM LPARs on P570 HW Expert Required 4) IBM WebSphere Expert Required 5) Sun Solaris OS Admin Expert Desired 6) Red Hat Linux OS Admin Expert Desired 7) HP-UX OS Admin Expert Desired 8) IBM OS400 OS Admin Expert Desired *If you are interested in exploring this opportunity please send me your updated resume with the following details. * Rate/Hr: Availability: Skill matrix: -- Thanks & Regards, Sameer | Recruiter | 347-414-9685 Work E-mail ID: [EMAIL PROTECTED] Yahoo messenger ID: sameer_sinha7 Google Talk: [EMAIL PROTECTED] ***Join Me: http://groups.google.co.in/group/SAMSin?hl=en Be linked on: LinkedIn: http://www.linkedin.com/in/samprofile Catch me on: www.myspace.com/sameersinha --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "JAVA-experts" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/JAVA-experts?hl=ab -~----------~----~----~----~------~----~------~--~---
