Hi,
This is *Baseer *(*Sr. Technical Recruiter)* from* Global
Computer Products Inc. (GCP-Inc);* I found your resume on job board and
think you would be a good fit for this Position. I am currently working for
* Infrastructure/Network Manager, *Apart from this I work for several IT as
well as Non IT requirement. I work from *Monday to Friday*; you can reach me
at *703-349-2318* and you can reply me at* [EMAIL PROTECTED] *If you know
any one of your friend is looking for job, please refer them; I would
appreciate if you send me your *updated resume*.
* *
*JOB DETAILS*
* *
*Infrastructure/Network Manager *
*NYC, NY*
*12 months possible extension*
*Rate : Open*
*F2F Interview*
This person will be responsible for managing the servers/systems for the
mobile or field employees
Responsible for managing the day-to-day service delivery for specific
infrastructure based services for the US field force. Works directly with
external vendors and internal providers to ensure seamless delivery that
meets business needs in line with internal service agreements and
contractual obligations. Rigorously manages performance and operational
risks.
Key Responsibilities:
• Overseeing of key USP infrastructure services such as field force server
hosting, network services service, field force end user services (i.e.
hardware configuration, deployment and support service including asset
management) and WTI infrastructure services
• Provides the day-to-day single point of contact for the service provider
(external vendor/ internal provider) and develops strong working
relationships with service providers
• Drives service delivery cost reductions while maintaining/improving
service delivery
•Defines Service Level metrics and objectives based on feedback from
end-users, TM Client Partners, and Sales Operations Business Relationship
Managers
• Works with service provider (internal/external) to drive the collection of
baseline service delivery metrics data, conducts analysis and utilizes
results to ensure service levels are achieved
•Works with the service provider (internal/external) to ensure service
levels are understood and implemented
•Manages the delivery of an infrastructure service by the service provider
(external vendor/ internal provider) against agreed SLAs and business needs
• Analyzes service delivery reporting received from the vendor and internal
providers and uses this information to support recommendations for service
improvement and feedback to the service provider working with the Contract
Manager as appropriate
• Identifies vendor and internal provider opportunities for service
improvement, innovation and cost management
• Communicates concerns with service delivery, opportunities for synergy and
portfolio reduction to the TM Client Partners and Sales Operations Business
Relationship Manager
• Provides the single point of escalation for the specific infrastructure
service he/she is responsible for providing oversight of and brings to
resolution issues/problems working with appropriate interfaces (vendor/
internal provider)
• Identifies, prioritizes and implements cost-effective options for service
support and maintenance including the use of vendors
•Provides infrastructure subject matter expertise on innovations and trends
to Solution Delivery as appropriate in support of infrastructure solution
development
•Ability to manage applications through the implementation lifecycle
ensuring each application meets the required specifications
• Ability to provide Services Delivery ELC support to TM Client Partners and
Project Managers
•Key Metrics include: Services delivery cost reduction, improved service
delivery metrics at same cost, business customer satisfaction, definition
and implementation of service levels, improvements in service levels,
service delivery governance effectiveness, problem/incident resolution
metrics.
Education:
Preferred Education: BS, MBA
Preferred Discipline(s): Information Technology, Computer Science,
Engineering
Prior Experience Preferred:
10+ years of industry experience (Information Technology, Pharmacuetical)
and 5+ years of Infrastructure and FF Services management experience
Key Capabilities:
-Expert USP Field Force hardware service knowledge, with experience in
managing integrated end-to-end hardware / software deployment
- Industry hardware asset management experience - asset commissioning,
support, distribution, disposal and inventory management
- Expert USP Field Force server hosting environment knowledge, with
experience in managing a full hosting service for a variety of production,
test and development servers
- Industry data center experience and data center operations
- Experienced in program and project management through the full project
life cycle
- Proven ability to collaborate with IT and business colleagues, as well as
external vendors
-Negotiating, implementing and monitoring SLA agreements
-Demonstrated expertise in infrastructure innovations and overall best
practices
- Proven ability to actively manage problems, identify root causes, manage
incidents, interpret complex information as it relates to infrastructure
support and maintenance.
Thanks & Regards..?
*
**Baseer** *
*Sr Technical Recruiter**
Global Computer Products Inc. (GCP-Inc)*
*4451 Brookfield Corp Drive**,***
*Chantilly**, VA 20151**.***
* *
*| GCP Inc | Office: **703-349-2318 **| Fax: 703-349-5760 | email: **
[EMAIL PROTECTED] | Website: **www.gcp-inc.com** |*
------------------------------
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