Hi Partners,
Please send profiles matching the requirement to [email protected]
* *
*Position : Web Developer/Analyst*
*Location : NY*
*Rrate : $45*
*Duration : 6 months.*
*Position Description: *
*Day to Day Responsibilities:*
§ Provide technical support for Ektron Content Management System and MS
Commerce Server.
§ Prioritize requests/issues received via problem management tool
§ Resolve issues within Service Level Agreement timeframe
§ Participate in operational team meetings and provide input as needed
§ Technical resource for IT projects based on demand
§ Participate in quarterly high availability outages, which can include
testing, development and/or migrations
§ Meet with customers as needed
§ Manage and configure the Google Search Appliances
§ Work closely with Engineering Technical lead to ensure support processes
are in place
§ Assist in receiving new technologies from the Engineering Technical lead
to Operations team
§ Ability to assist businesses on demand for highly critical press releases
and other .com related emergencies
*Required Skills {These are skills that candidates MUST possess}*
1.5+ Internet support experience
2.Strong analytical skills, problem solving and trouble shooting skills.
3.Must be able to work independently
4. Technical Skills:
Experience in online Content Management Systems such as Ektron
ASP.NET <http://asp.net/> support experience
Experience in Microsoft Commerce Server
Experience in configuration and administration of the Google Search
Appliance
Understands the concept of both data and information architecture
Has a broad understanding of Network configurations
Desired Skills {These are skills that would be nice for candidates to
possess}
Soft Skills {Communication/Team/Leadership}
1. Must be available to provide support outside of the 8-5 EST timeframe
2.Strong communication and customer relationship skills
3.Ability to multi-task several support issues at once
Additional Details
Hours of work/work schedule/flex-time: Rotating week long on-call coverage
of roughly once every 5 weeks.
* *
*Regards,*
*Savanth Sunder*
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