I agree with you --- most trackers are just crammed.

Also, as is common, telling someone to file a bug report isn't the way to go
as it requires creating an account etc.  Most people simply won't do it.  I
guess Trac could help in this regard, because it's supports creating issues
from emails.

2009/7/15 Reinier Zwitserloot <[email protected]>

>
> Unless the JIRA frontpage can be skinned into something without 85,000
> links and buttons, JIRA is fundamentally not going to be a good idea
> if its going to be used by end-users.
>
> On Jul 15, 6:28 am, Mark Fortner <[email protected]> wrote:
> > JIRA supports voting and can also be configured to automatically
> > create issues from emails.  You would need to check with your provider
> > to find out which features have been enabled. Atlassian also provides
> > a hosted service if you don't want to handle managing the server
> > yourself.
> >
> > Hope this helps
> >
> > Mark
> >
> >
> >
> >
> >
> > On Tuesday, July 14, 2009, Michael Neale <[email protected]>
> wrote:
> >
> > > Its interesting how people are never really satisfied with bug
> > > tracking, despite there being quite a market and competition.
> >
> > > I guess cause they are really trying to solve 2 overlapping problems:
> > > bugs and issue tracking for project teams with some project
> > > management, and on the other side is it a place for end users to log
> > > issues/requests/bugs etc... (the latter are the ones that might be
> > > "scared away").
> >
> > > I sort of wonder if a solution is something like JIRA for the project
> > > side, and then for a more user driven front end something like
> > > uservoice - where things get voted on, it aggressively de-dupes
> > > things...
> >
> > > On Jul 14, 10:35 pm, Straun <[email protected]> wrote:
> > >> As an open source project surely you must rate exposure to your
> > >> community as highly desirable?
> >
> > >> My only observation is that strangely Google code does not get much
> > >> exposure via Google itself, instead projects on SF get the best
> > >> exposure. This might be because the page ranking systems rate SF long
> > >> standing might above googlecode's fresh faced approach.
> >
> > >> I have yet to see if Kenai does any better.
> > >> Good Luck.
> >
> > >> On Jul 14, 12:13 pm, Reinier Zwitserloot <[email protected]> wrote:
> >
> > >> > I'm looking around for online project hosting, and frankly, I'm not
> > >> > really finding the perfect solution.
> >
> > >> > NB: JIRA gets a double negative because it's utterly useless for Joe
> > >> > Schmoe who would like to file a bug. You get a massive screen filled
> > >> > with bells and whistles, which is just going to scare people away.
> > >> > Google Code's home-grown issue tracker, but then without requiring
> you
> > >> > to have a google login, that'd be perfection.
> >
> > >> > kenai: Supports git (++), wiki (+), JIRA or bugzilla as issue
> tracking
> > >> > (--). Bonus: Netbeans integration.
> >
> > >> > github: Supports git (++), wiki (+), useless home-rolled issue
> tracker
> > >> > (--). Bonus: Lots of repository visuals.
> >
> > >> > google code: Only supports hg (-), wiki (+), nice homegrown issue
> > >> > tracker (+). Bonus: It's google, so stable under load.
> >
> > >> > sourceforge: Vague sense of being from the 90s (-), Supports git
> (++),
> > >> > no wiki (-), not so nice homegrown issue tracker (-).
> >
> > >> > None of them really convince me. Right now I'm hosting the
> repository
> > >> > and wiki on github, but hosting the downloads and the issue tracker
> on
> > >> > google code. I wonder if that's even allowed on those services. I
> must
> > >> > say I looked at sourceforget only for writing this post and they've
> > >> > done quite a job on improving the look. It used to be that your
> > >> > average user would get utterly overwhelmed by the vast amount of
> > >> > options, almost all of which led to empty pages because project
> admins
> > >> > didn't use any of those niche features.
> >
> > >> > Which ones am I missing (It is an open source project, but if it
> costs
> > >> > a little, that might be okay)?
> >
> > >> > The perfect project hosting:
> >
> > >> > - git support (required)
> > >> > - wiki (nice to have)
> > >> > - bug tracking that isn't going to scare away a user, and preferably
> > >> > doesn't require a user to create an account first (required)
> > >> > - hosting some sort of static homepage (nice to have)
> > >> > - download section that supports direct linking (required - no user
> is
> > >> > going to navigate a forest to download something)
> >
> > --
> > Mark Fortner
> >
> > blog:http://feeds.feedburner.com/jroller/ideafactory
> >
>

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