> I think having an easy way to file tickets can be very > important if you want feedback from non-technical users. > And that means not having to figure out which 10% of the > form you should actually fill in.
Right, if you don't simplify the UI most non-technical users won't report. Unfortunately, it's also true that with a simple UI they are likely to report "it doesn't work" or "it crashed" :-( So in these cases my approach is that the most important thing to collect is the precise timestamp of the event, so it is possible to look in the correct point of the log. Things are simpler for desktop applications, since you can have the bug report to automatically upload the log and other info. Jira is good in these cases, because a) you can configure forms and eventually use different forms for different user skills, and b) there's a WS API, so e.g. in a desktop application you can create your own UI and connect to Jira to have the bug filed on behalf of the user. -- Fabrizio Giudici, Ph.D. - Java Architect, Project Manager Tidalwave s.a.s. - "We make Java work. Everywhere." weblogs.java.net/blog/fabriziogiudici - www.tidalwave.it/blog [email protected] - mobile: +39 348.150.6941 -- You received this message because you are subscribed to the Google Groups "The Java Posse" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/javaposse?hl=en.
