Hi Christopher: If you cannot afford JAWS and are using a demo, you can still report Suggestions, Comments as well as quality suggestions and bugs you find to FS. However, I do, not think they will give free technical support if you have not purchased JAWS.
. The more information they get the better able they will be to make JAWS a better product and discover incompatibilities with JAWS. Windows+Insert+F4 is only for when a total loss of speech occurs, and it is difficult or impossible to recover JAWS without rebooting the computer. However, a reboot provides no diagnostic information to assist Freedom Scientific in researching the underlying problem. New keystroke closes JAWS, terminates all related processes, and creates a memory dump file. The diagnostic information can be used to assist FS in troubleshooting problems. The memory dump file is saved to the Settings folder located in the following folder: C:\Documents and Settings\<your user name>\ApplicationData\Freedom Scientific\JAWS\8.0\Settings\ENU. . In this folder is another folder called, JAWSMemDmp folder. The files in this folder are identified by the JAWS version and build number. The memory dump file has diagnostic information that can be used to assist FS in diagnosing problems. The more information they have then the better they can tell which drivers, programs etcetera are causing JAWS problems; so it is just helping them to make a better product for us. The key stroke is made Awkward to use so you do not activate it accidentally and is, as David said, like a last resort. Below is from FS Web site: Contact Freedom Scientific Quality: : Freedom Scientific welcomes any suggestions you have that will help improve our products and provide better service. Please note, however, that we are not able to respond if you do not provide a valid e-mail address. All fields must have information entered. Once you submit this form, your request will be reviewed by the responsible parties. Please be sure to include as much information as possible. Thank You. Quality form URL: http://www.freedomscientific.com/fs_about/Contact_Us_Form.asp?Mail_Subject=Quality To Submit a Suggestion or Comment use the Freedom Scientific Contact Us Form: http://www.freedomscientific.com/fs_support/Contact_Us_Form.asp?Mail_Subject=SPSW&JobID= If you need, You can try using Technical Support; maybe you will get lucky and get someone who will help you anyway. Technical Support Form http://www.freedomscientific.com/fs_support/support_hardware.asp or call our Director of Technical Support: Domestic: 800-444-4443, ext. 1062 International: 727-803-8600, ext. 1062 Technical Support Contact Information All Products call 1-727-803-8600 Monday - Friday, 8:30 AM - 7 PM, EST Freedom Scientific Worldwide Contact Information http://www.freedomscientific.com/fs_about/contact.asp Warmest Regards, Terrill Reynolds Regular Email: [EMAIL PROTECTED] MSN Messenger: [EMAIL PROTECTED] AOL Messenger: terrill36 Yahoo! Messenger: terrillreynolds -------------------------------------------------------------------------------------- ----- Original Message ----- From: "Christopher Hallsworth" <[EMAIL PROTECTED]> To: "JAWS-Users" <jaws-users-list@jaws-users.com> Sent: Wednesday, June 20, 2007 11:54 AM Subject: Re: [JAWS-Users] new JAWS keystroke Thanks. However for those who can't afford JAWS but still wish to report bugs to FS, can we still do that? I didn't think this would be possible since we would have to be registered with them before we can contact them to report bugs etc, correct? Thanks. On Wed, 20 Jun 2007 09:32:08 -0400, "Terrill Reynolds" <[EMAIL PROTECTED]> said: > Well all I can tell you is that if you have a problem with it, don't use > it or call FS since it was > them who implemented it. > Seems when FS makes something to help them find out what is causing > problems with peoples computer > and jaws, instead of working with them, more just complain and do nothing > Again I am just reporting a new jaws keystroke from freedom scientific; > if you have a problem I > suggest you call them and discuss your problems with it.rather than just > complaining on the list. > I did not make this key nor am I a employee of FS. Fortunately it works > fine for me, but if you > have problems then report it to FS so they can make their product better > for all of us. > make their product better. <sigh>. > > Warmest Regards, > Terrill Reynolds > Regular Email: > [EMAIL PROTECTED] > MSN Messenger: [EMAIL PROTECTED] > AOL Messenger: terrill36 > Yahoo! Messenger: terrillreynolds > -------------------------------------------------------------------------------------- > > ----- Original Message ----- > From: "Christopher Hallsworth" <[EMAIL PROTECTED]> > To: "JAWS-Users" <jaws-users-list@jaws-users.com> > Sent: Wednesday, June 20, 2007 5:38 AM > Subject: Re: [JAWS-Users] new JAWS keystroke > > > Well for the fun of it I've tried the keystroke, and not only did JAWS > not reload automatically, it also mesed up my virtual cursor so had to > restart Firefox, so guess there's a bug or two somewhere? It certainly > does its job, but with the above issues it can be annoying if you were > reading a web page, then JAWS suddenly stopped talking, so you pressed > that keystroke only to find that JAWS didn't reload automatically, and, > when you do reload it manually you then find your virtual cursor is > blank and there's no way around that but to restart your browser. > On Tue, 19 Jun 2007 19:24:51 -0400, "Terrill Reynolds" > <[EMAIL PROTECTED]> said: > > Hi: > > Well it is mostly for when you loose speech and can not get jaws talking > > again, so a conformation > > box really would not be of much use since you would not be able to hear > > it anyway. In addition JAWS > > automatically restarts it's self after issuing the keystroke; restarting > > with speech. Jaws unloads > > and then automatically restarts with speech, you don't have to manually > > restart jaws. > > It is mostly for times when you loose speech and have no other option but > > to reboot to get jaws > > talking again; that's why they call it a "emergency recovery " key > > combination. > > Warmest Regards, > > Terrill Reynolds > > Regular Email: > > [EMAIL PROTECTED] > > MSN Messenger: [EMAIL PROTECTED] > > AOL Messenger: terrill36 > > Yahoo! Messenger: terrillreynolds > > -------------------------------------------------------------------------------------- > > > > ----- Original Message ----- > > From: "Christopher Hallsworth" <[EMAIL PROTECTED]> > > To: "JAWS-Users" <jaws-users-list@jaws-users.com> > > Sent: Tuesday, June 19, 2007 5:42 PM > > Subject: Re: [JAWS-Users] new JAWS keystroke > > > > > > Thanks, but it would be nice if a confirmation box appeared asking the > > user if they're really sure they want to do this. I could do this now, > > but I will lose speech immediately without being warned. Just my two > > pence worth. > > On Tue, 19 Jun 2007 10:54:15 -0400, "Terrill Reynolds" > > <[EMAIL PROTECTED]> said: > > > Hi: > > > I don't know if anyone has discovered this new JAWS keystroke for > > > emergency recovery yet, but I just > > > did and it works great when jaws looses speech in order to get it running > > > again without having to > > > reboot. I think it is a new key stroke introduced in version 7 and 8 > > > only. Just thought it was > > > neat an wanted to share with anyone who has not discovered it yet. > > > <smile> > > > > > > INSERT+WINDOWS Key+F4 is a new JAWS keystroke for emergency recovery. The > > > new keystroke closes JAWS, > > > terminates all related processes, and creates a memory > > > dump file. The diagnostic information can be used to assist Technical > > > Support. (Note: The keystroke > > > will not work at the Windows Log In screen.) After > > > issuing this command, you can restart JAWS to regain speech. > > > > > > Warmest Regards, > > > Terrill Reynolds > > > Regular Email: > > > [EMAIL PROTECTED] > > > MSN Messenger: [EMAIL PROTECTED] > > > AOL Messenger: terrill36 > > > Yahoo! Messenger: terrillreynolds > > > -------------------------------------------------------------------------------------- > > > > > > > > > Visit the JAWS Users List home page at: > > > http://www.jaws-users.com > > > Address for the list archives: > > > http://www.mail-archive.com/jaws-users-list@jaws-users.com > > > To post to this group, send email to > > > jaws-users-list@jaws-users.com > > > To unsubscribe from this group, send an email to > > > [EMAIL PROTECTED] > > > For help from Mailman with your account Put the word help in the subject > > > or body of a blank message to: > > > [EMAIL PROTECTED] > > > Use the following form in order to contact the management team > > > http://www.jaws-users.com/managers.php > > > If you wish to join the Blind Computing list send a blank email to the > > > following address: > > > [EMAIL PROTECTED] > > Christopher Hallsworth > > E-mail: [EMAIL PROTECTED] > > Skype name chrishallsworth7266 > > > > > > Visit the JAWS Users List home page at: > > http://www.jaws-users.com > > Address for the list archives: > > http://www.mail-archive.com/jaws-users-list@jaws-users.com > > To post to this group, send email to > > jaws-users-list@jaws-users.com > > To unsubscribe from this group, send an email to > > [EMAIL PROTECTED] > > For help from Mailman with your account Put the word help in the subject > > or body of a blank message > > to: > > [EMAIL PROTECTED] > > Use the following form in order to contact the management team > > http://www.jaws-users.com/managers.php > > If you wish to join the Blind Computing list send a blank email to the > > following address: > > [EMAIL PROTECTED] > > > > > > Visit the JAWS Users List home page at: > > http://www.jaws-users.com > > Address for the list archives: > > http://www.mail-archive.com/jaws-users-list@jaws-users.com > > To post to this group, send email to > > jaws-users-list@jaws-users.com > > To unsubscribe from this group, send an email to > > [EMAIL PROTECTED] > > For help from Mailman with your account Put the word help in the subject > > or body of a blank message to: > > [EMAIL PROTECTED] > > Use the following form in order to contact the management team > > http://www.jaws-users.com/managers.php > > If you wish to join the Blind Computing list send a blank email to the > > following address: > > [EMAIL PROTECTED] > Christopher Hallsworth > E-mail: [EMAIL PROTECTED] > Skype name chrishallsworth7266 > MSN: [EMAIL PROTECTED] > > > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Address for the list archives: > http://www.mail-archive.com/jaws-users-list@jaws-users.com > To post to this group, send email to > jaws-users-list@jaws-users.com > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message > to: > [EMAIL PROTECTED] > Use the following form in order to contact the management team > http://www.jaws-users.com/managers.php > If you wish to join the Blind Computing list send a blank email to the > following address: > [EMAIL PROTECTED] > > > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Address for the list archives: > http://www.mail-archive.com/jaws-users-list@jaws-users.com > To post to this group, send email to > jaws-users-list@jaws-users.com > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message to: > [EMAIL PROTECTED] > Use the following form in order to contact the management team > http://www.jaws-users.com/managers.php > If you wish to join the Blind Computing list send a blank email to the > following address: > [EMAIL PROTECTED] Christopher Hallsworth E-mail: [EMAIL PROTECTED] Skype name chrishallsworth7266 MSN: [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
