David, thanks for investigating that link for all of us, I don't have that
problem anyways.
Jorge
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On Behalf
Of David Whitehead
Sent: Tuesday, July 4, 2017 7:07 PM
To: [email protected]
Subject: Re: [JAWS-Users] Need To Re-enable Hyperlinks In Outlook E-mail
Hello;
The link you provided;
https://support.microsoft.com/en-us/help/310049/hyperlinks-are-not-working-in-outlook
is only for;
https://support.microsoft.com/en-us/help/310049/hyperlinks-are-not-working-in-outlook
For Windows 7, Windows Vista, Windows XP, Windows Server 2008 and Windows
Server 2003 Not windows 10.
Download
Statistics are like a bikini. What they reveal is suggestive, but what
they conceal is vital.
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On Behalf
Of Brian Lee
Sent: Tuesday, July 4, 2017 12:28 PM
To: [email protected]
Subject: Re: [JAWS-Users] Need To Re-enable Hyperlinks In Outlook E-mail
Hello Tom,
I don't use Outlook 2016 but apparently the problem of hyperlinks ceasing to
work is a known problem to Microsoft. There is a Microsoft fix that can be
used. Further down in this message is a link to the Microsoft site, which you
can select and copy into the address bar of Internet Explorer. After the link
to the fix I am pasting information I found on the web with suggestions for
getting the links working again.
It seems that if you recently changed your default browser to Chrome or Firefox
this problem can arise. One thing you might do first is reset your Internet
Explorer. You can do that by going into Internet Explorer, pressing Alt with
T, using up arrow to find the Internet options and pressing enter to open the
options. Use CTRL with tab until on the advanced page. Tab to the reset
button and use spacebar. Follow the prompts. After resetting Internet
Explorer close Outlook if it is opened and reopen it or just open it if it is
not running. Check to see if hyperlinks are working.
You might also consider doing a system restore to a point before the problem
started.
A couple other suggestions include uninstalling Chrome or Firefox if you
recently installed them and try reinstalling.
A couple of the methods shown in the article include working in the Windows
registry. If you are not comfortable doing so then you should likely avoid
those suggestions or at least treat them as last resorts.
Here is a link to the site with the Microsoft fix it tool. There is a download
button for the tool on the page. When the page loads press B until you find
the download button and use it to start the process.
https://support.microsoft.com/en-us/help/310049/hyperlinks-are-not-working-in-outlook
Here is the info from the page showing different possible resolutions.
"How to fix hyperlinks not working in Outlook
We will start with the easiest troubleshooting steps that take the least time
and effort, so it makes sense to follow the below methods in order and after
trying each solution check whether you can open links in Outlook again. These
solutions work for all versions of Microsoft Outlook 2016, 2013, 2010, 2007 and
2003.
Use the Microsoft Fix it tool
Luckily for us, Microsoft guys are aware of the "hyperlinks in Outlook not
working" issue and they've already worked out a fix. So, the first thing you
should try is download and run Microsoft's Fix It tool for your version of
Windows. The fix for Windows 8, Windows 7, Vista and Windows XP is available
here.
And even if you are "I will make it myself!" kind of person, I'd strongly
advise that you let Microsoft fix it for you in this particular case. Firstly,
because it's a faster way, secondly, because it is much safer and thirdly, if
something goes wrong, you know with certainty who to blame : )
So, give it a shot and if the fix has worked for you, congratulate yourself and
you can close this page. If you are still unable to open links in Outlook, then
please keep reading and try the other methods.
Set Internet Explorer and Outlook as default programs
1.On Windows 7, you can set the default programs by going to the Control Panel
> Default Programs > click Set your default programs.
Go to Control Panel > Default Programs to set your default programs.
2.Choose Internet Explorer in the Programs list and click the Set this program
as default link.
Set Internet Explorer as default program.
3.Find Microsoft Outlook in the Programs list and set it as default too.
On Windows XP, you can do the same by going to Control Panel > Add and Remove
Programs > Default Programs > Set your default programs.
An alternative way to access the "Set your default programs" dialog is by
clicking Internet Explorer's Tools icon > Internet Options > Programs tab > Set
programs.
You can also set your default programs by using the Internet Explorer options.
Restart Outlook and check whether hyperlinks are working. If they fail to open
again, proceed to the next method.
Reinstall Chrome or Firefox
If links stopped working in your Outlook after you had uninstalled Google
Chrome (or Firefox) while it was set as your default browser, try setting IE as
default before uninstalling another browser to prevent the problem. Here is
what you do:
1.Reinstall Chrome or Firefox, whichever was set as your default browser
earlier. The download links along with the detailed instructions are available
here: Download Google Chrome
Download Firefox
2.Set Chrome / Firefox as the default browser.
3.Check if hyperlinks work in your Outlook.
4.If you can open Outlook links now, then you can safely set Internet Explorer
as the default browser. To do this, open Internet Explorer and click the Tools
icon > Internet options. Then navigate to the Programs tab, and click the Make
default button. Click OK and close Internet Explorer.
Set Internet Explorer as the default browser.
5.Uninstall Google Chrome or Firefox if you do not need them any longer, and
hopefully you won't have any problems with links in your Outlook ever again.
Note: Before changing the default browser, close Chrome / Firefox and make sure
that no chrome.exe or firefox.exe process is running in Task Manager when you
set IE as the default browser. To open the Task Manager, either press
Ctrl+Shift+Esc or right click the taskbar and choose "Start Task Manager".
Edit the registry manually
If hyperlinks in your Outlook do not work any longer after you've uninstalled
Chrome, Firefox or any other application (e.g. HTML web editors) that open HTML
files by default, changing the HTM/HTML associations in the registry may help.
Important! Please be very careful when making changes in the system registry.
If you are working in a corporate environment, it might be a good idea to ask
your system administrator or IT person for assistance.
Anyway, before modifying the registry, be sure to create a system restore point
and backup your registry completely, just to be on the safe side. The following
step-by-step instructions by Microsoft may be very helpful indeed:
Create a system restore point in Windows XP
Create a system restore point in Windows 7
Create a system restore point in Windows 8 (Dr. Z's Blog)
Backup the registry (Win8, Win7, Vista, Win XP)
Now that you have taken the necessary precautions, you are ready to proceed to
making the changes.
1.On Windows 7 and Windows 8, click the Start button, type Regedit and hit
Enter to open the Registry Editor. On Windows XP, click Start > Run and then
type Regedit in the Open box.
2.The Registry Editor will open, and you browse to
HKEY_CURRENT_USER\Software\Classes\.html. Verify that the Default value of this
key is htmlfile.
Verify that the Default value of HKEY_CURRENT_USER\Software\Classes\.html is
htmlfile.
3.If the Default value is ChromeHTML or FireFoxHTML (depending on which browser
you have installed), right click it and select Modify...
If the Default value is ChromeHTML or FireFoxHTML, change it to htmlfile.
4.Change the Default value to htmlfile.
5.Repeat steps 3 and 4 for .htm and .shtml keys.
6.Restart your computer for the changes to take effect.
The alternative way to make the same registry changes is to click the Start
button and type the below command directly in the search line on Win 7 or Win
8. If you have an earlier Windows version, click Start > Run and then enter the
command in the Open box.
REG ADD HKEY_CURRENT_USER\Software\Classes\.htm /ve /d htmlfile /f
Then enter a similar command for .htm and .shtml keys.
After making the above registry changes, make sure that Internet Explorer is
set as your default browser.
Reset Internet Explorer settings
If the problem with links in your Outlook persists, try to reset Internet
Explorer settings.
1.Verify that your Outlook is closed.
2.Start Internet Explorer, click the Tools icon Internet Explorer Tools icon
and choose Internet Options.
3.Switch to the Advanced tab and click the Reset button (if you use Internet
Explorer 6 or lower, you'll find this option on the Programs tab).
Switch to the Advanced tab of Internet Options to reset Internet Explorer
settings.
4.The Reset Internet Explorer Settings window will open and you select the
Delete personal settings checkbox, then click Reset.
Select the Delete personal settings checkbox, then click Reset.
5.Click the Close button when the resetting process is completed.
6.Be sure to set Internet Explorer and Outlook as default programs, as we
discussed earlier in this article.
7.Close and then open Internet Explorer anew and after that check whether
hyperlinks are working again in your Outlook emails, tasks and other items.
Note: If you receive a message on Internet Explorer start prompting you to make
IE your default internet browser, click Yes. If you prefer a different browser,
you will be able to choose it as default later.
Import a registry key from another computer
If recently you have upgraded to a newer version of Internet Explorer, the
following registry key may be corrupted or missing:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
You can fix this by importing it from another healthy computer to the affected
machine.
Note: You will need to have the administrator rights to be able to import the
registry file. Also, please be very careful when performing this operation. If
you make just one tiny mistake when importing the key manually, e.g. copy it
from / to a wrong registry branch, you may have very serious problems on your
computer. If this worst scenario happens, be sure to create a system restore
point first, so that you will be safe anyway.
Okay, now that I've given a word of caution and you heard it (hopefully : ),
head over to another computer where Outlook links work just fine and do the
following:
1. Export the registry key from the computer that doesn't have any problems
with links in Outlook.
Open the Registry Editor. As you remember, you need to click the Start button,
type regedit and then press Enter.
Find the following registry key:
HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command
Right click the command subkey and select Export from the context menu.Export
the registry key from the computer where hyperlinks in Outlook hyperlinks work
fine.
Alternatively, on Windows 7 or Windows 8 you can switch to the File menu, and
click Export... there. In earlier operating systems, the Export option may
reside on the Registry menu.
Type a file name that is easy for you to remember, e.g. "Exported key" and save
the registry branch to some folder.Type a file name and save the registry
branch.
Close Registry Editor.
2. Import the registry key to the problem computer.
This step is probably the easiest one we've performed today. Simply copy the
exported registry key to the desktop (or any folder) on the affected computer,
and then double-click the .reg file.
3. Make sure the Default value of the HKEY_CLASSES_ROOT \.html key is htmlfile.
To check this, click the Start button again, type regedit to open the Registry
Editor, and then navigate to the HKEY_CLASSES_ROOT \.html key. We've done this
operations several times today, so I believe by now you are able to do this
standing on your head : )
Make sure the Default value of the HKEY_CLASSES_ROOT \.html key is htmlfile.
If the Default value of this registry key is other than htmlfile, modify it in
the same way as we discussed in Editing the registry manually.
Well, you have spent quite a lot of time troubleshooting this issue and
hopefully now hyperlinks in your Outlook work again without a problem. If
against all odds the issue persists and you still cannot open links in Outlook,
restore your system as the last resort.
Do a system restore
System restore is a way to undo the resent changes in your computer's system in
order to restore it to an earlier point in time.
You can open System Restore by clicking the Start button and typing System
Restore in the search field. Then click Enter or wait a bit and choose System
Restore from the list of results.
In the System Restore dialog window, you can either go with the Recommended
restore" option or "Choose a different restore point" when you know for sure
that everything worked fine, including hyperlinks in Outlook."
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On Behalf
Of Tom Behler
Sent: July 3, 2017 5:43 PM
To: [email protected]
Subject: Re: [JAWS-Users] Need To Re-enable Hyperlinks In Outlook E-mail
Fernando:
The “Network and Internet paths as hyperlinks” option is checked.
Still no hyperlinks.
Tom Behler
-----Original Message-----
From: JAWS-Users-List [ <mailto:[email protected]>
mailto:[email protected]] On Behalf Of Fernando Gregoire
Sent: Monday, July 03, 2017 8:30 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [JAWS-Users] Need To Re-enable Hyperlinks In Outlook E-mail
Hi Tom,
You say that your e-mail is in HTML format; you can easily check hyperlinks
functionality by pressing CTRL+K.
If this dialog box works, your problem is that the Auto-Format as You Type
feature is not converting URLs into hyperlinks.
To turn it back on so links are generated when pressing ENTER after typing an
URL, go to File, Options. Select the Mail category, tab to the Spelling and
Auto-Correct button.
In the new dialog, tab to the Auto-Correct options and press it. Press CTRL+TAB
until you reach the Auto-Format as You Type tab.
In this tab, find and check the “Network and Internet paths as hyperlinks”
option and press OK repeatedly until you reach to the Outlook main window.
I think this will be fix for your problem.
-----Original Message-----
From: JAWS-Users-List [ <mailto:[email protected]>
mailto:[email protected]] On Behalf Of Tom Behler
Sent: Monday, July 3, 2017 2:18 PM
To: 'Jaws users list' < <mailto:[email protected]>
[email protected]>
Subject: [JAWS-Users] Need To Re-enable Hyperlinks In Outlook E-mail
Hello, everyone.
For some reason, I have recently lost the ability to directly access links in
an e-mail, and have also lost the ability to create huyperlinks in e-mails I
send out.
Regarding the creation of hyperlinks in e-mails I send out, I used to be able
to do this by simply hitting the enter key at the end of the involved link.
Does anyone know how I can enable the huyperlink function in Outlook e-mail?
I'm using Office 365, Outlook 2016, and Windows 7 here with Jaws 18.
Dr. Tom Behler from Michigan
For answers to frequently asked questions about this list visit:
<http://www.jaws-users.com/help/> http://www.jaws-users.com/help/
---
El software de antivirus Avast ha analizado este correo electrónico en busca de
virus.
<https://www.avast.com/antivirus> https://www.avast.com/antivirus
For answers to frequently asked questions about this list visit:
<http://www.jaws-users.com/help/> http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
<http://www.jaws-users.com/help/> http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
---
This email has been checked for viruses by AVG.
http://www.avg.com
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
