Hello, everyone.

 

I wanted to let you know that my Outlook 2016 address entry issue which was
causing Outlook to crash has been resolved, at least for now.

 

I worked with Corrie from FS Support, and they are aware of the issue.

 

The temporary work-around is to run Outlook in safe mode.

 

Here are the steps for doing this:

 

1.  If you are in Outlook, close the program.

 

2.  Then, press windows R to go to the run dialog prompt.

 

3.  Type in outlook.exe followed by a space, and then /safe  and hit enter.

 

4.  Then, exit out of Outlook and go back again, and everything should
function normally.

 

I'm not totally sure what safe mode is, but Corrie said it has something to
do with eliminating add-ins that are active when Outlook is running
normally.

 

I also asked Corrie about the problem I'm having with being unable to
navigate entries in an Outlook e-mail group via the arrow keys, and he said
that FS is aware of that issue as well.

 

He indicated that we should all stand by for future Jaws updates that will
be aimed at correcting these issues.

 

Dr.  Tom Behler from Michigan

 

 

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