Hi List, A few days ago I wrote about an issue with my laptop involving the installation of JAWS 2018. I get an error message that the video intercept cannot be processed. I will be calling about that issue soon unless someone else has a solution.
Now, however, I have a problem with my desktop and JAWS 2018 which I didn't have before. When I got home, JAWS said it was in the 40 minute mode, which happens very rarely and will resolve with a reboot, which I did. That didn't work. I tried a reauthorization twice which said it was successful, but it wasn't. I then completely uninstalled and reinstalled from a new download on the webpage. It still didn't work. I made sure to double check my authorization number each time. When I checked my number of keys, it was still at 3, so nothing had changed. The strangest thing, though, was when I went into the about section and found that the serial number wasn't mine. I reinstalled twice more with a fresh download and the serial number still isn't mine but the authorization key is. What could be causing this problem and is there a fix I can try before calling Freedom Scientific with both my laptop and now my desktop problems? I do have another version of JAWS on each computer with the correct serial number and they are both working fine. Thanks. Vicki For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
