Hi all, here's a response I got off Freedom Scientific Technical Support regarding the problems I discussed in the latest JAWS update. It seems a bit strange, as I thought I was told that I could contact Technical Support, even though I don't own a JAWS licence? Could someone kindly correct me on this policy, as I'm slightly embarrassed and ashamed and could do with some reassurance. I had to reply to him and state that I was running it as a demo and therefore I very much doubt they could help me further. Thanks, and now here's the message.
-----Original Message----- From: Bryan Carver [mailto:[EMAIL PROTECTED] Sent: Friday April 25 2008 9:19PM To: [EMAIL PROTECTED] Subject: RE: JAWS 9.0.2152, Not Impressed So Far Hi Christopher, Thank you for your e-mail. I have looked you up in our records, and show you with JAWS version 3.7. If possible, I would appreciate it if you could provide me with your JAWS 9.0 serial number. In addition, please provide me with your phone number, and the best time to call, so the product manager Eric Damery and myself can call and address your concerns. If we could call Monday morning, that would be ideal for us. I would also need to know where you are located for calling purposes. Regards, Bryan Carver Director of Technical Support Freedom Scientific Inc. Phone: 800-444-4443 Extension: 1062 E-Mail: [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, April 24, 2008 6:57 PM To: Freedom Scientific Technical Support Subject: JAWS 9.0.2152, Not Impressed So Far Name is = Christopher Hallsworth E-mail address is = [EMAIL PROTECTED] Product = JAWS 9.0.2152 User subject description is = JAWS 9.0.2152, Not Impressed So Far Dear Sir/madam, I've just installed the latest build of JAWS 9, JAWS 9.0.2152, running on an HP Compaq Presario C700 Notebook PC with Windows Vista Home Premium. I wish to report two problems with this latest build, which were not introduced with previous builds of JAWS 9, including the recent build (9.0.552). 1. Eloquence Software synthesizer: When I type, it sounds as if it has some type of chorus affect. I can't really describe the effect, but it's strange anyhow. It doesn't happen as much when I'm reading something. 2. When I compose an HTML message using Outlook 2003, JAWS "grinds to a halt" for a few seconds then starts talking again. This happens when I type really fast. When I compose in plain text however, it's not as sluggish, see below. 3. When I type in general, there appears to be a slight lag from when I press a character on the keyboard to when JAWS announces what I've entered. Please note that these problems did not exist with all previous builds of JAWS 9, including the recent build (9.0.552). Thanks in advance for taking these problems into consideration, and I look forward to hearing from you. Yours Sincerely, Christopher Hallsworth Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
