John,
Interesting...One thing I can do (and have just done) is to increase the
priority of the JFW process. I'm going to try running my system this way for
a while to see if anything improves.
My system is a Dell laptop with Windows 7 Pro 32-bit, dual core processor.
I'm running the latest build of JAWS 2018.
What I did was to launch the Windows Task Manager (Ctrl+Shift+Escape) and
Ctrl+Tab to the processes list. I arrowed down to jfw.exe and opened the
context menu. From there I selected the "set priority" menu and right-arrow
to open. JFW was set to run as normal, and I've changed it to high, waited a
bit, and then selected the set priority button after the cautionary warning.
Close Windows Task Manager with Escape.
Now let's see if JAWS behaves better with this setting. If it does, I'd sure
like to know how to have it permanently set to high priority, as I suspect
it will default to normal after a restart.
Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer
----- Original Message -----
From: <john_just...@verizon.net>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, March 10, 2018 07:16
Subject: Re: [JAWS-Users] JAWS freezing when switching between programs
Hello Mike,
John Justice, here.
I work for the state and use configurations which are similar to the ones
you describe.
In the interest of correcting the problem, I brought it to the attention of
our upper level Access group. Their explanation doesn't solve any issues
but it might give you food for thought.
1. THE ISSUE AT HAND: apparently, what we are experiencing is the
assignment of RAM. Current versions of Jaws tend to utilize a considerable
amount of RAM, especially when changing from one software environment to
another. The result is that the system has to {wait} for enough RAM to
perform the function.
2. PROGRAM PRIORITY ASSIGNMENT: It is possible to assign certain programs
on a PC so that they have a priority when RAM is distributed. This is way
beyond my pay grade Mike but apparently, within reason, certain programs can
be allowed to operate at the expense of others, at least temporarily. There
are exceptions to this rule and certain pieces of software are assigned a
permanent top priority. I imagine that the Windows operating system might
have that kind of assignment.
3. According to our A. T. department, reassignment involves the division of
RAM into smaller compartments which then handle this function. The entire
process scares the heck out of me. It isn't something I'd want to attempt.
There might be someone on our list with more technological knowledge than I
have.
4. A WORKING SOLUTION: I am now operating two computers simultaneously.
One is dedicated to some of the functions I need while the second unit
handles primary functions. For example, I use the secondary unit to load
and display Excel spreadsheets. But even with that arrangement, certain
pieces of software will temporarily shut down Jaws until they are fully
loaded. The down time has been measured and it is usually approximately32
seconds.
5. CREATING HOTKEYS FOR RELOADING JAWS: Finally, we have established
hotkeys which can be used to encourage Jaws to restart. Occasionally,
though rarely, Jaws wil not restart after one of these incidents. We use
three key combinations which are dedicated to reactivating Jaws.
The entire thing is frustrating to say the least, Mike. But it's something
we just put up with since jaws performs so well in most other respects.
JOHN AND LINDA JUSTICE
WITH GUIDE DOGS EDWIN AND CALYPSOE
PERSONAL E-MAIL: john_just...@verizon.net
-----Original Message-----
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Mike Mote
Sent: Thursday, March 8, 2018 11:18 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] JAWS freezing when switching between programs
Good morning all! I'm trying to help with one of our employees here at work
on an issue where JAWS freezes unexpectedly when switching from one window
to another using the Alt Tab key. The issue is difficult to resolve because
it doesn't happen every time he switches windows. It does happen two to
three times a day on average, and is hindering his efforts to perform his
job. I have offered several solutions, but nothing has worked yet. When
JAWS freezes, he has to wait some 30 seconds before speech comes back.
I wanted to reach out to the list to see if any of you had any ideas as to
how I could minimize this behavior. I would appreciate any feedback.
Thanks very much!
Mike Mote
Manager of Accessibility and Workforce Development, Human Resources
IFB Solutions
Our Vision is Working - see more at <http://www.ifbsolutions.org/>
www.ifbsolutions.org
Email <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org
Work Phone (336) 245-5650
Mobile Phone (336) 793-6006
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Winston-Salem, NC 27106
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