Hi, I see. I did say, "part of this may have to do with ...", which leaves open the possibility that it might not be apps at all, but rather JAWS alone. Given one evidence here, I'd say let's gather more evidence before we conclude for sure that it is JAWS. If folks running JAWS 16 and 17 on other computers can replicate this, then we can move forward and say that bisecting the code might be the next step (from VFO's side, as core code in JAWS is closed source). Cheers, Joseph
-----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Dave...Oregonian Sent: Saturday, March 10, 2018 6:47 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JAWS freezing when switching between programs Joseph, I must respectfully disagree with your point. Earlier versions of JAWS on the same machine do not exhibit the same symptoms. It is clear to me that it is the new design of JAWS from version 17 onward that is the root cause of the freezing, hesitation, and slowdown. To wit -- why would VFO put an auto restart routine into JAWS so that it can quietly crash and restart, when things bog down? Why not simply fix the disease, and not the symptom?' Dave Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message ----- From: "Joseph Lee" <joseph.lee22...@gmail.com> To: <jaws-users-list@jaws-users.com> Sent: Saturday, March 10, 2018 17:38 Subject: Re: [JAWS-Users] JAWS freezing when switching between programs Hi, I think it is a bit early to blame assistive tech alone in this saga; part of this may have to do with Windows and apps, as well as resource overload and such. Cheers, Joseph -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of JOHN RIEHL Sent: Saturday, March 10, 2018 11:30 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JAWS freezing when switching between programs As Jaws users we shouldn't "have to put up with it". I also experience this freezing, both when switching between programs and when doing things in Outlook. If the fact that Jaws uses a lot of Ram, particularly when switching programs, I would hope that Jaws programmers and developers are addressing this, particularly since there is only one other competitor to Jaws on the market. We should not have to put up with issues that affect our productivity, particularly if the issues are caused by the assistive technology we're using to be productive! John to -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of john_just...@verizon.net Sent: Saturday, March 10, 2018 10:17 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JAWS freezing when switching between programs Hello Mike, John Justice, here. I work for the state and use configurations which are similar to the ones you describe. In the interest of correcting the problem, I brought it to the attention of our upper level Access group. Their explanation doesn't solve any issues but it might give you food for thought. 1. THE ISSUE AT HAND: apparently, what we are experiencing is the assignment of RAM. Current versions of Jaws tend to utilize a considerable amount of RAM, especially when changing from one software environment to another. The result is that the system has to {wait} for enough RAM to perform the function. 2. PROGRAM PRIORITY ASSIGNMENT: It is possible to assign certain programs on a PC so that they have a priority when RAM is distributed. This is way beyond my pay grade Mike but apparently, within reason, certain programs can be allowed to operate at the expense of others, at least temporarily. There are exceptions to this rule and certain pieces of software are assigned a permanent top priority. I imagine that the Windows operating system might have that kind of assignment. 3. According to our A. T. department, reassignment involves the division of RAM into smaller compartments which then handle this function. The entire process scares the heck out of me. It isn't something I'd want to attempt. There might be someone on our list with more technological knowledge than I have. 4. A WORKING SOLUTION: I am now operating two computers simultaneously. One is dedicated to some of the functions I need while the second unit handles primary functions. For example, I use the secondary unit to load and display Excel spreadsheets. But even with that arrangement, certain pieces of software will temporarily shut down Jaws until they are fully loaded. The down time has been measured and it is usually approximately32 seconds. 5. CREATING HOTKEYS FOR RELOADING JAWS: Finally, we have established hotkeys which can be used to encourage Jaws to restart. Occasionally, though rarely, Jaws wil not restart after one of these incidents. We use three key combinations which are dedicated to reactivating Jaws. The entire thing is frustrating to say the least, Mike. But it's something we just put up with since jaws performs so well in most other respects. JOHN AND LINDA JUSTICE WITH GUIDE DOGS EDWIN AND CALYPSOE PERSONAL E-MAIL: john_just...@verizon.net -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Mike Mote Sent: Thursday, March 8, 2018 11:18 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] JAWS freezing when switching between programs Good morning all! I'm trying to help with one of our employees here at work on an issue where JAWS freezes unexpectedly when switching from one window to another using the Alt Tab key. The issue is difficult to resolve because it doesn't happen every time he switches windows. It does happen two to three times a day on average, and is hindering his efforts to perform his job. I have offered several solutions, but nothing has worked yet. When JAWS freezes, he has to wait some 30 seconds before speech comes back. I wanted to reach out to the list to see if any of you had any ideas as to how I could minimize this behavior. I would appreciate any feedback. Thanks very much! Mike Mote Manager of Accessibility and Workforce Development, Human Resources IFB Solutions Our Vision is Working - see more at <http://www.ifbsolutions.org/> www.ifbsolutions.org Email <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org Work Phone (336) 245-5650 Mobile Phone (336) 793-6006 Shipping: 7730 North Point Dr Winston-Salem, NC 27106 *Large font facilitates reading for people with low vision For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/