Nothing to do with Prime -- I don't have it, either. Is your friend using 
the accessibility version of the Amazon site? I don't.

Oregonian, woodworker, Engineer, Musician, and Pioneer

----- Original Message ----- 
From: "Rebecca Lineberger" <>
To: <>
Sent: Thursday, April 12, 2018 04:48
Subject: Re: [JAWS-Users] Amazon Accessibility Issue

I went back to Amazon this morning.  My friend had gone all down the
Your Account
Page, line by line, with the Amazon Disability person, and there was no
Account Options.
She'd also had JAWS, as did I last night, search for the word
JAWS said it was not there.
This morning, after having read several List responses, I had JAWS search
for the word
And again, that was not there.
My friend does not have
Amazon Prime.
Nor do I.
There was a link for managing one's Prime Account, but this brought me no
joy as a roundabout way of getting to
Account or Payment Options
Since I was told immediately that I did not have Amazon Prime.
Here is what I see when I go to the
Your Account
JAWS says there are 11 links.
Your Account
Your Account
View Orders
Choose Period:
Open and recently shipped orders
Amazon Prime
Manage Prime Membership
Gift Cards
Your Account
1-Click Settings
List & Registry
Find a List or Registry
Sign Out
Legal Terms
Several people said they could reach the
Payment Options
Link using IE11, JAWS 2010 and Windows 10.  This is what my friend is using.
But to test, this morning, I loaded IE11 and went back to Amazon.  For me,
it made no difference.  I got the same page with the information copied
I've gone to Amazon from the link on my desktop, as well as from a Google
search, just in case that made a difference.  It doesn't..
I wonder why some can access this and others of us cannot.
Since email addresses change, and the expiration numbers on credit cards
change every couple of years, or shipping addresses may change, we need
access to the account information page.
Admittedly it's got to be frustrating if results can differ, even when the
operating system, browser and screen reader version are the same, but this
is why I put this out on the JAWS Users' List to see if the problem my
friend and I are having could be replicated.
Thanks to those who responded, but if anyone is having similar issues, I'd
like to know, and Amazon needs to be alerted so that they know how
widespread the problem is.
-----Original Message-----
From: JAWS-Users-List [] On
Behalf Of Adrian Spratt
Sent: Thursday, April 12, 2018 12:09 AM
Subject: Re: [JAWS-Users] Amazon Accessibility Issue

I forgot to mention I used IE11 to confirm my experience. My system is Win7,
and I had JAWS 17 loaded.

-----Original Message-----
From: Adrian Spratt
Sent: Thursday, April 12, 2018 12:06 AM
To: '' <>
Subject: RE: [JAWS-Users] Amazon Accessibility Issue

Hi, Rebecca.

I have the same experience as Dave. Note the obvious difference between
"account options," which I couldn't find, and "payment options," which is on
the "Your Account" page and which gives customers the ability to edit
payment details.

One other thought. Amazon recognizes  my computer when I go to the website,
even though it will ask me to enter my password in certain cases. Does
Amazon recognize your friend's system? Or does she need to enter a username
and password in order for the "Payment options" link to appear?


-----Original Message-----
From: JAWS-Users-List <> On Behalf Of
Rebecca Lineberger
Sent: Wednesday, April 11, 2018 10:45 PM
To: jaws user's list <>
Subject: [JAWS-Users] Amazon Accessibility Issue

A friend needed to update her credit card information.  She went to the
Amazon website, to:

Your Account

And there she was stopped because the link she needed was not on the page,
or not that JAWS could find.

The next step would have been to go to the link

Account Options

But that link was nowhere to be found on the page.

She called the Amazon disability number and spoke with someone.  She finally
got the credit card information updated with their help, but as they saw,
she, using a screen reader, did not have access to that vital link.  Perhaps
we, as screen reader users, are taken to another site, one supposedly more
accessible? when the screen reader is detected, because the woman assured
her that the

Account Options

Link was there for her, as a sighted user.

The woman filled out a form for their accessibility team, but if we are
currently unable to access information that was available to us before, as
it certainly was, then this is an issue that needs to be addressed by
Freedom Scientific working with Amazon.

I'm posting this here to see if others too will be unable to get to the

Account Options

Link from the

Your Account


If not, perhaps you too could call the problem to Amazon's attention.

My friend and I are both using Windows 10, version 1709, with JAWS 2018 with
the current March update.

She's using Internet Explorer.  I'm using the latest version of Chrome.


"The best criticism of the bad is the practice of the better"

From:  Center for Action and Contemplation

For answers to frequently asked questions about this list visit:

For answers to frequently asked questions about this list visit:

For answers to frequently asked questions about this list visit: 

For answers to frequently asked questions about this list visit:

Reply via email to