I did my first tech support call this afternoon using tandem and it worked like 
a charm. There was virtually no delay with the interface and I was able to 
finish more in the time allotted than normal simply because I could do it 
myself and I was able to determine much more than I would have been aware of 
since I was able to view the remote system's desktop. All I can say is what a 
sweet deal to have.
David Ferrin
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Think like a man of action, and act like a man of thought.
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