Hello Cathie,
I hope you have already resolved the installation issue, but if not here are
some things you might try.
First, bring up the configuration utility by going to the run dialog box.
Press Windows key with R to get to the run prompt. At the prompt type in
msconfig (m s c o n f i g) and press enter key. When the configuration
utility opens use CTRL+tab until you get to the startup page of the dialog.
Focus should be in a list of processes that start when the Windows operating
system loads. If not then use tab key until you are in the list. Use up
and down arrow keys in the list and remove the checkmark from any entries
having to do with Epson. You might make note of the entries in case you
want to enable them again later. Use the spacebar to remove the checkmark
on any entry having to do with Epson if it is checked. Use tab key to the
apply button and press spacebar. You can then use tab key to the close
button and press spacebar. When asked if you want to restart answer "yes."
Your computer will restart without the Epson related processes loading.
When Windows loads you might get a dialog box letting you know that changes
were made to the configuration utility. use tab key to the checkbox that
says something like "don't show this again" and use spacebar to check the
box. use tab key to the OK button and press spacebar.
Try installing JAWS again with those processes disabled. After installation
remember to enable to processes that you need to start with Windows in the
configuration utility by checking the boxes from which you removed
checkmarks.
If the above steps still don't work then you might need to check for startup
shortcuts in the startup group and delete them. You might also need to stop
some services from running automatically. Otherwise, there might also be a
corrupted Windows installer and you might need to the Windows installer
cleanup tool.
I hope you get it worked out.
Take care.
Brian Lee
[email protected]
----- Original Message -----
From: "Cathie J" <[email protected]>
To: "jaws-list" <[email protected]>
Sent: Monday, June 01, 2009 8:29 PM
Subject: [JAWS-Users] installing jaws 10 difficulties
Hi, Am trying to install jaws 10 on my laptop (xp home) which also has
jaws 8 (turned off when installing. After hitting the setup button and
music turns to waves sound speech stops & the error sound occurs..
Bringing up jaws 8 tells me that there is a problem with Epson scan; it is
trying to copy or scan. Epson can't because it is not plugged in! Not
sure why it is trying to copy or scan when installing jaws. but after
closing the Epson error window nothing more happens; the jaws
installation has not only stopped but seemingly disappeared.
Epson is used when scanning with openbook.
Thanks for any advice.
Cathie Jacobse
[email protected]
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