How are you changing folders? If you're using the tree view in Outlook's main window to select a folder, you need to move to the desired folder with arrow keys, then press ENTER to select it. You can then press TAB to move to the message list. For example, suppose you're in the inbox, and you enter the tree view of folders and scroll to "Sent items", but don't press ENTER. The selection will not have changed, so you will still be focussed in the inbox.
With that in mind, Outlook stores sent mail in the "Sent items" folder by default, and deleted mail in the "deleted items" folder. An easy way to make a new contact in Outlook is to push CTRL+SHIFT+C. You'll land in a blank contact. Use TAB and SHIFT+TAB to move through the fields; edit them as you normally would (by typing, using arrows, backspace, etc.). Hit CTRL+S to save when you're done, then ALT+F4 to close the contact. If someone has sent you an Email, and you want to easily add them to your contact list, open the message by moving to it in the message list and pressing ENTER. Now use SHIFT+TAB until you're in the "from" field, and press LEFT ARROW once to make sure you're focussed on the person's name (JAWS should announce this). Now open the context menu, either by using the context menu key or by pressing SHIFT+F10, and pick "Add to Outlook Contacts." You'll once again be in the contact editor, and you can TAB and SHIFT+TAB to move through the fields, but some of them will already be filled in for you. Hope this helps! Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
