It has happened to me a couple of times. When I started it in safe mode,
there was a choice to start it in the mode that last worked or something
like that. I believe I arrowed down once to get there and then entered. I
didn't have to do a system restore.
Good luck.
Lois
-----Original Message-----
From: Miriam Vieni
Sent: Monday, December 26, 2011 10:48 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] new win7 computer frozen
Thanks. I did turn it off and someone sighted should be here tomorrow
evening. It's a good thing this computer is till working and I love its
email program. It's so much easier than Outlook on the new computer. Does
this thing with win7 happen often? Thanks for your help.
Miriam
----- Original Message -----
From: "Dujari, Prateek" <prateek.duj...@intel.com>
To: <jaws-users-list@jaws-users.com>
Sent: Monday, December 26, 2011 10:28 PM
Subject: Re: [JAWS-Users] new win7 computer frozen
You should shut it off using the hard power button on the PC tower (ignore
the scare of not turning it off that way..it does no harm as a last resort
when u r stuck and can't move), then turn it on in safe mode. Once botted up
in safe mode single focused head straight to the search box on the main
window of the OS and pull up system restore and then restore it to a point
prior to the incident when u r sure the PC was working just fine. This will
fix it all.
The only challenges here are that you will needed sighted assistance for the
following reasons:
1. when restarting the hard power button, the option to boot up in safe mode
is not spoken by jaws as this option comes up prior to windows booting up
and Jaws only speaks once windows is booted up.
2. Once booted in safe mode, jaws will still won't speak. So again u need
sighted assistance to pull up and run system restore..
ateek
-----Original Message-----
From: jaws-users-list-boun...@jaws-users.com
[mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Miriam Vieni
Sent: Monday, December 26, 2011 7:04 PM
To: jaws users list
Subject: [JAWS-Users] new win7 computer frozen
I left the computer while cooking and eating dinner. It usually goes into a
sort of rest mode. When I return to it, the screen is black and i press
enter. The screen lights up and then it says something like Miriam log in
and I press enter again and I am where I was when I last used it. But
tonight when I came back and pressed enter the screen lit up but there was
no sound and the keys wouldn't work. With great difficulty, I could find
with the mouse that all it seemed to say on the screen is Windows 7 Premium.
Even though I was told not to turn it off with the button, I did and turned
it on again, but I'm in the same place I was. Any suggestions?
Miriam
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