Kathy: Since its still under warranty best you take it back to Best Buy and let them remove the virus program for you.
Reese ----- Original Message ----- Reese, Thank you for the help. Unfortunately it is stuck and I can not do anything, my husband can not do anything with the mouse, and the keys do nothing, so I am going to take it back to bestbuys and see what they can do. I do have rescue disk for it, but I was not sure if I should do that or not since it is new and just let the geek squad see if they can help with this. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
