Hi Teressa, just to clarify the use of windows key + q. This keystroke is primarily used for searching within an active window 8 style app. For example, if the news app is open, then if you press windows key + q, type in some search terms and press enter, then the contents of the news app is searched. However, if a windows 8 app is not active and you press windows key + q, then the search defaults to apps, programs, other items pinned to the start screen, + libraries and a small number of folders, including the downloads folder. But if you want to search for apps, programs, and so on, it's better to just press the windows key to move to the start screen, and start typing. For more info on this see this guide to the search pane: http://goo.gl/ob9g4 David. original message: Hi, Try pressing windows key plus q, which will take you to the search dialog in the start menu. Write download. That should work. at least it did for me. Teresa Arroyo
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