Actually, I realize it takes time to learn a new screenreader, but my suggestion was simply to install the different screenreader as a backup when Jaws crashes, as well as a second opinion ?when something like this happens. I've had a version of Window Eyes on my computers for a number of years, and I still would not call myself a proficient user since I only use it when Jaws acts up. For example, if the characters on the screen within the Outlook message are all normal, but jaws is reading them funky, if you unload jaws and load WinEyes, you might discover that WinEyes is reading the screen properly, which means all on the screen is just fine, its just that Jaws is having a problem reading the screen. This makes for a powerful argument when it comes to talking to tech support and they want to blame your computer is at fault. The only commands you need to learn are your hotkey, down arrow (to read through message), and Alt F4 to close Outlook. These are not screenreader commands so you shouldn't have any problems with these basic Windows commands.
Joseph ----- Original Message ----- From: "Greg Washington" <[email protected]> To: <[email protected]> Sent: Tuesday, September 17, 2013 1:21 PM Subject: Re: [JAWS-Users] Ongoing problem with Outlook 2007 using Jaws 14or 15beta Joseph, Trying another screen reader is a good suggestion if I decide to take on the challenge of learning another screen reader. And actually Bryan Carver the head of FS support has taken on this issue and has sought help from his staff in solving it but no luck. FS is sure it's a windows or another issue with my computer and not a Jaws issue unless other Jaws users can contact Fs who are having the same problem to give Fs more info to go on. And I will see how reading all emails in plain text works. Greg -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Joseph FreeTech Sent: Tuesday, September 17, 2013 2:12 PM To: [email protected] Subject: Re: [JAWS-Users] Ongoing problem with Outlook 2007 using Jaws 14 or 15beta Hi Greg, This definitely sounds like a Jaws14 problem. You should have asked the FS technician if he could escalate the problem. this would result in a second tier software tech giving you a phone call and taking a look for himself. I don't know if this is allowed here or not, but I suggest trying another screenreader which supports Outlook. I have both Jaws and WinEyes installed, and like I stated yesterday, when Jaws crashes, I have a backup to help me try to figure out why jaws failed. At the very least you can do what I do and show the FS techs that Window eyes can read the screen just fine, which supports the belief that it is most likely Jaws struggling to read the page. For now, try setting Outlook 2007 to read pages as plain text with links rather than HTML. This is actually a little safer also as HTML code within an email message can be designed to be loaded with a virus. Joseph ----- Original Message ----- From: "Greg Washington" <[email protected]> To: <[email protected]> Sent: Tuesday, September 17, 2013 11:28 AM Subject: [JAWS-Users] Ongoing problem with Outlook 2007 using Jaws 14 or 15beta I am trying to identify why Outlook 2007 on my Windows 7 64 bit Toshiba notebook computer does not work properly with either Jaws 14 or Jaws 15 beta. I have spoken to both Fs tech support and Microsoft accessibility support without any success. The problem is that when I open Outlook 2007 in Jaws 14 or 15 beta Jaws will read emails properly for a while, 3 to 5 minutes or so. However at some point Jaws stops reading emails that are in html format. Jaws presents them in a strange format with many garbled text and the html commands such as t to move to tables and h to move to headings do not work. Instead the letter t or h will appear in the body of the email. And the cursor key (+ on the numpad) says pc cursor rather than virtual pc cursor which it says when Jaws is working properly when reading open html emails. If I close Outlook and reopen it Jaws will work properly again for a few minutes and then revert to not displaying html emails correctly. Fs tech support has been unable to duplicate this problem on their computers and have received no reports from other Jaws users with my problem. FS had me completely uninstall Jaws 14 and do a clean reinstall but that did not eliminate the problem. they also checked all my Jaws 14 settings and they seem to be working properly. Microsoft support says it must be a Fs issue since my Outlook 2007 installation looks fine to them. They checked all my settings for Outlook 2007 and nothing they did eliminated the problem. I also ran the Office diagnostic from the Outlook 2007 help menu and it found no problems with my Outlook 2007 program. So I am wondering what could be happening on my system to cause this to happen. Any suggestions would be appreciated. Thanks, Greg Washington For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
