Please write to or call Support and provide your Serial number of your JAWS along with the details you stated below. I'm sure they can help you get to the bottom of it right away.
Regards, Eric -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Juan Pablo Sent: Monday, October 28, 2013 2:50 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time, Monday, Oct 28th Eric, my dongle is not working properly. I have jaws up to ver. 16, I did the update in the dongle viewer. HOwever, When I check the dongle info, said that my last rell allowed is 14. Ideas? -----Original Message----- From: Teresa Arroyo Sent: Monday, October 28, 2013 4:45 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time,Monday, Oct 28th Thank you Deric. I will download it from the web then. -----Mensaje original----- From: Eric Damery Sent: Monday, October 28, 2013 1:15 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time,Monday, Oct 28th The Dongle should have no impact on this. If the automatic update fails to work as expected, I would always suggest you download the full build from the web site, and install over top of the build you have now please. If this still seems to be an issue, please call into support and they will be happy to sort out the issue. Regards, Eric -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Teresa Arroyo Sent: Monday, October 28, 2013 1:22 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time, Monday, Oct 28th Hello Erc, I have got the latest beta release of Jaws 15. I got the update mesage and answered yes, so that the complete release would come down. Nothing happened. I only heard the hard drive and in some moment it said that Jaws wasn't responding. I am using a dongle. Should I take it out to install the new release and put it back on afterwards. Thanks in advance. Regards, Teresa Arroyo -----Mensaje original----- From: Eric Damery Sent: Monday, October 28, 2013 12:28 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time,Monday, Oct 28th If you are getting blank pages, please get in touch with Support with details. I'm running IE 11 on my Win 8.1 version and have not seen any issues personally. I checked with support and they have not gotten calls on this issue either. For the user having issues with the last two beta versions, I'm sure that something else is going on as well and suggest you please contact the Support department and discuss it further. Regards, Eric -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Hamit Campos Sent: Monday, October 28, 2013 12:32 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time, Monday, Oct 28th You should be able to install over the Beta. I like you am worried about this reliece too. Mainly due to the issue with IE 11 and Win 8 1 with JFW 15. You get nothing but blank pages. I'll try it, and if I still see blank pages, I'll bring this issue up to Erric himself tonight on TekTalk. This would be vvery bad if this issue wasn't fixed for those using Win 8.1. -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Cristóbal Sent: Monday, October 28, 2013 12:19 PM To: [email protected] Subject: Re: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time, Monday, Oct 28th Hello Eric, Thank you for the update notice. I've unfortunately had issues with the last two beta releases. I've submitted bug reports pertaining to these problems and hopefully when I do the final upgrade, they will no longer be an issue. What I would like to ask and perhaps others can also answer, is if it would be better to uninstall the JFW 15 beta I currently have on my system and do a fresh install of Jaws 15 or would it not matter either way and just go ahead and install the final Jaws release over the beta? Thanks, Cristobal -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Eric Damery Sent: Monday, October 28, 2013 6:30 AM To: [email protected] Subject: [JAWS-Users] JAWS 15 Release will post by 10 AM Eastern Time, Monday, Oct 28th All, I'm very pleased to announce to JAWS 15 final release will post in just a few minutes. We would like to thank everyone for their help with testing and the reports that were submitted. Once the build is live, you will be able to get it by restarting JAWS 15 public beta if you had it installed. Otherwise, you will be able to download it from the JAWS Download page on our web site. Note that we also have posted the Spanish and German releases today as well. The DVDs are in production now and we hope to have the SMA shipments on the way to everyone by Friday this week. If you are expecting to get the DVD, and it has not arrived by November 10th, please check with the customer service department. Again, thanks for all the support during the beta process this year. We are already working on the first update which should be coming in early December and development on JAWS 16 is underway as well. Regards, Eric Eric Damery Vice President Software Product Management Freedom Scientific 11800 31st Court North St. Petersburg, FL 33716 727-299-6110 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
