Hi, As far as I can tell from how you are describing things to me, you are running the Remady system on a Citrix server. This would mean that if JAWS is to work in this application, you would need JAWS installed on the Citrix server that the application is running on. I use JAWS all the time with RDP to my laptop but a Citrix application needs a little more work and I have never managed to make the time and work with our Server Team to test this. I am sure that Freedomscientific will also be able to help you with this. You will need the Remote Access part of JAWS adding to your serial number as well, I am assuming that you already have this as it sounds as if you are able to use RDP.
I hope that this helps in some way. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of srinivas bangalore_11 Sent: 24 December 2013 06:50 To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Doubt regarding remote access with JAWS15: Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and GSi recipients NHSmail provides an email address for your career in the NHS and can be accessed anywhere ******************************************************************************************************************** For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
