Hi Ever since I had to replace my hard drive on a Windows 7 64-bit system with a Seagate 4TB drive, I have been having problems running JAWS 14 or15 and OpenBook authorized. After burning through a few authorization keys, I finally determined that immediately after I boot the Windows 7 system, the about dialogs show a locking code for both products but neither will start authorized and have to be run in demo mode. But about 5 minutes later, the about dialogs show a different locking code for both JAWS and OpenBook 9. Then I can start either product and authorize it and it can be run or restarted authorized until I re-boot. FS support tells me that I just have to live with this situation. They say it's due to some hardware driver. There have been no hardware changes to this computer since the new hard drive was installed. Any guesses as to what could be done about this?
Also I noticed that JAWS and OpenBook 9 have the same locking code on a Windows XP machine, but on my Windows 7 machine, they have different locking codes, both in the first 5 minutes after booting and later when they can run authorized. Is this something normal for Windows 7? Also after I had authorized JAWS 5 minutes or later after rebooting the computer, it appears that my JAWS authorization disappeared from the computer a few days later. The ILM viewer for JAWS said no JAWS authorization could be found. Other than the option to remove product activation, (which I did not do), is there any other situation that can completely remove the JAWS activation? Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
