Hello Dacia, I had this problem in either JAWS 13 or 14. The Winword.exe process wasn't being closed when the program was closed. I don't remember if it was just a later build of the version or a higher version of JAWS that seemed to stop the problem. Try using Shift+CTRL+escape to open the task manager. Use CTRL with tab key until focus is in the processes page of the dialog box. Use tab key until you are in the list of processes and then press W repeatedly to find out if Winword.exe is listed. There might be more than one occurrence. With focus on the Winword.exe entry tab to the End Process button and press spacebar. Confirm that you want to end the process if asked. Do that for each Winword.exe entry in the running processes list. Press Alt with F4 when done. You don't want to save changes to the normal.DOT file as changes will affect any new blank documents you create. I remember having to do these steps periodically until I got a later build or version of JAWS.
Take care. Brian Lee [email protected] -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Dacia Luck Sent: Thursday, February 27, 2014 3:26 PM To: jaws-users-list Subject: [JAWS-Users] word keeps telling me the file is in use by another user Hi, Most of today when I try and close a word document it keeps telling me that the file is in use by another user and when I hit escape it says changes were made to the normal template and do I want to save them. I say now. How can I get word to stop saying the file is in use by another user, when I know it's not being used by another user? I have word 2010 and JAWS 13. thanks, Dacia For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
